The Contribution of Service Climate and Service Culture To Service Performance: A Survey on Nadzir In Cirebon Indonesia

Abstract

Service climate and service culture are crucial aspects in increasing job satisfaction and service performance of Nadzir in Cirebon Regency. As a nadzir (waqf manager or who holds the mandate to maintain and manage waqf assets in accordance with the form and purpose of waqf) in Cirebon Regency, Indonesia. It seems that implementing the waqf service system has not been easy. it requires a high service climate and service culture so that it can have an impact on job satisfaction and service performance. This research aims to analyze the service climate and the service culture of nadzir in Cirebon Regency. This type of research is qualitative with case studies through four key participants. Validity and reliability tests have also been carried out. The triangulation approach is carried out through interviews, documentation, and direct observations in the field. The results prove that the service climate and service culture are important aspects in increasing Nadzir's job satisfaction and service performance of waqf management organizations in Cirebon Regency, Indonesia.