The Health Disparities Collaboratives (HDC) are the largest national quality improvement (QI) initiative in community health centers. This paper identifies the incentives and assistance personnel believe are necessary to sustain QI. In 2004, 1006 survey respondents (response rate 67%) at 165 centers cited lack of resources, time, and staff burnout as common barriers. Release time was the most desired personal incentive. The highest funding priorities were direct patient care services (44% ranked #1), data entry (34%), and staff time for QI (26%). Participants also needed help with patient self-management (73%), information systems (77%), and getting providers to follow guidelines (64%).
Keywordsquality improvement; quality of care; disparities; community health center; vulnerable populations Quality improvement (QI) efforts can improve health care in the short-term (Chien et al., 2007), but little is known about how to sustain improvements over time. Most QI studies track changes in outcomes over relatively brief 1-2 year periods (Chien et al., 2007), but few examine (Landon et al., 2007;Chin et al., 2004). At the four-year follow-up period among patients with diabetes, clinical outcomes such as glucose and cholesterol control also improved . In addition, the HDC intervention has been generally very well-received by staff (Chin et al., 2004). While these early successes are promising, the impact of the HDC on the long-term health of patients will be significant only if current improvements are maintained or enlarged because of the natural history of many chronic diseases.
NIH Public AccessThe need to maintain or enlarge improvements in care raises important questions regarding the sustainability of QI programs. In particular, little is known about what is required to sustain a QI collaborative at the organizational level (Ovretveit et al., 2002;Daniel et al., 2004;Mills & Weeks, 2004;Wilson et al., 2003). Some of the challenges of the HDC are probably common in other settings such as time burdens associated with data collection during initial HDC implementation (Chin et al., 2004). Other difficulties, including staff turnover, may be more severe in health centers (Chin et al., 2004). Enthusiasm for QI may be high when an intervention begins, but may wither once health care organizations confront the daily work and expense associated with the effort. While there are anecdotal reports of difficulties with sustaining QI activities, there are currently little data on important questions such as how much time the different tasks of quality improvement require, how much time devoted to the HDC is uncompensated, and whether participants are still enthusiastic several years after undertaking the initiative. In addition, it is unclear whether there is an economic business case for quality for outpatient facilities given that QI requires upfront personnel time and health centers may not receive the downstream financial benefits from prevented hospitalizations (Leatherman et al., 2003;Huang et al., 2008;Huang et ...