The field of human resource management faces a significant dilemma. While emerging evidence, theory and practical demands are increasing the visibility and credibility of human capital as a key to organizational success, the measures used to articulate the impact of human resource management decisions remain misunderstood, unwanted by key constituents, or even counter-productive. This article proposes that the key to creating meaningful HR metrics is to embed them within a model that shows the links between HR investments and organizational success. The PeopleVantage model is proposed as a framework, the application of the model is illustrated, and the potential of the model for guiding research and practical advances in effective HR measures is discussed. This paper has not undergone formal review or approval of the faculty of the ILR School. It is intended to make results of Center research available to others interested in preliminary form to encourage discussion and suggestions.
Strategic HR Metrics and PeopleVantage WP 98-28
Copyright © 1998 John W. Boudreau and PeopleCOM. Please do not quote or cite without permissionPage 2
ABSTRACTThe field of human resource management faces a significant dilemma. While emerging evidence, theory and practical demands are increasing the visibility and credibility of human capital as a key to organizational success, the measures used to articulate the impact of human resource management decisions remain misunderstood, unwanted by key constituents, or even counter-productive. This article proposes that the key to creating meaningful HR metrics is to embed them within a model that shows the links between HR investments and organizational success. The PeopleVantage model is proposed as a framework, the application of the model is illustrated, and the potential of the model for guiding research and practical advances in effective HR measures is discussed. The field of human resource management (HRM) faces a significant dilemma. The idea that HRM must focus on outcomes, rather than solely on programs, activities and costs is becoming well established (e.g., Boudreau, 1991;Milkovich & Boudreau, 1997;Ulrich, 1998).Moreover, there is a rapidly-growing body of books and articles suggesting that the key to competitive advantage lies with the organization's human resources. Leading management scholars admonish top managers to link the human element of the organization directly into the balanced scorecards, or other overall strategic guidance systems (e.g., Kaplan & Norton, 1996; Treacy & Weirsema, 1997). Intellectual capital is widely suggested as an emerging key to organizational success, that is not effectively reflected in standard accounting and financial reports (Roos & von Krogh, 1996;Petrash, 1996;Sveiby, 1997), and the diminishing correlation between future financial performance and standard accounting measures of value seems to attest to the importance of more intangible factors (Economist, 1998). Leading organizations routinely point to their people as "our most impo...