The Counseling Center: An Undervalued Resource in Recruitment, Retention, and Risk Management

Bishop, John B.

doi:10.1080/87568225.2010.509219

Cited by 32 publications

(30 citation statements)

References 20 publications

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“…In addition, higher PSP had a significant positive impact on the recommending the university beyond demographics, client perceptions and wait measures. This reinforces that a UCC can help with prospective student recruitment (Bishop, 2010), and be a positive source for public relations for a university (Blau et al, 2015;Brunner et al, 2014).…”

Section: Discussionmentioning

confidence: 91%

“…Bielen and Demoulin (2007) found that higher patient satisfaction led to a higher likelihood of recommending the radiological services to relatives. Bishop (2010) noted that UCCs may positively contribute to the general recruitment of prospective students. UCC clients who have higher PSP may be more likely to recommend their university to others.…”

Section: Ucc Psp Related To Recommending a Universitymentioning

confidence: 99%

“…Measuring PSP of a UCC can assist with such planning efforts. The positive responsiveness of a UCC, as 24/7 available service for students, can also have positive implications for a university's public relations and student recruitment (Bishop, 2010). The purposes of this study are to: (1) test the adaptability of a general service responsiveness scale for measuring UCC PSP; (2) investigate client perception and wait measure correlates of PSP; and (3) test if PSP can significantly explain recommending a university beyond controlled-for demographic, client perception and wait measure variables.…”

Section: Introductionmentioning

confidence: 99%

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Correlates of a University Counseling Center’s Perceived Service Promptness

Blau

DeMaria

DiMino

2017

JEDP

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The overall goal of this study was to explore the usefulness of a Perceived Service Promptness (PSP) measure for University Counseling Centers (UCCs). As UCCs compete for university resources, helping a client as quickly as possible or PSP can help to support a UCC's documented ability to meet increasing client demands. Since no prior empirical research was found measuring PSP at a UCC, a four-item measure, adapted from a more general quality of service scale, was used. From August 2014 to May 2016, one hundred and seventeen non-urgent undergraduate students seeking counseling services filled out an online survey measuring demographics, client perceptions, wait measures, PSP and recommending the university. Confirmatory factor analysis and scale reliability data psychometrically supported the PSP scale. Correlational analyses showed that both wait time and wait bother experience were each significantly negatively related to PSP. However, hierarchical regression analyses showed that wait bother experience, but not wait time, significantly explained PSP beyond prior controlled-for demographic and client perception variables. In addition, PSP positively explained recommending the university beyond demographic, client perception and wait measures. Research limitations and future research issues are discussed.

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Section: Discussionmentioning

confidence: 91%

Section: Ucc Psp Related To Recommending a Universitymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Correlates of a University Counseling Center’s Perceived Service Promptness

Blau

DeMaria

DiMino

2017

JEDP

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“…Scientifically demonstrating to University administration that the on-campus UCC site can help undergraduates in distress should ideally help the UCC to increase its allocation of university-based resources (Bishop, 2010;Hunt et al, 2012). Such research efforts need to be continued as UCCs compete with other university stakeholders for resources (Castonguay, Locke, & Hayes, 2011).…”

Section: Implications For Practicing College Clinicians and Resourcinmentioning

confidence: 99%

Counseling over Time as a Correlate of Non-Urgent Undergraduate Institutional Commitment

Blau¹,

DiMino²,

Abreu³

et al. 2017

JEDP

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The general purpose of this study was to examine counseling services as a correlate of institutional commitment and related variables over time on a sample of non-urgent undergraduates. Data for non-urgent clients at a University Counseling Center (UCC) were collected using on-line surveys over four time-periods. Within-time correlations generally showed that mental health concerns was negatively related to institutional commitment, while counseling help belief was positively related. Institutional commitment is defined as a student feeling that he or she selected the right institution to attend Using a smaller sample, i.e., n = 15, of complete-data clients matched-over-time, overall level of mental health concerns significantly declined, while institutional commitment significantly increased. Counseling help belief decreased from Time 1 to Time 2 but then increased over time. Scientifically demonstrating to higher-level University administration that counseling over time can positively influence undergraduates' institutional commitment can help the UCC to increase its allocation of university-based resources to keep pace with non-urgent client demands.

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“…Scientifically demonstrating to higher-level University administration that a UCC can help undergraduates in distress should ideally help the UCC to increase its allocation of university-based resources (Bishop, 2010;Hunt et al, 2012). Linking student services to student life satisfaction can be important for improving the overall financial health of an institution.…”

Section: Implications For Practicing College Clinicians and Resourcinmentioning

confidence: 99%

Testing the Impact of Counseling over Time on Non-Urgent Undergraduate Life Satisfaction

Blau¹,

DiMino²,

Abreu³

et al. 2017

JEDP

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Data for non-urgent undergraduate clients at a University Counseling Center (UCC) were collected using on-line surveys over three time-periods. Despite the expected diminishing number of participants over time, within-time correlations generally showed that level of mental distress and mental health concerns were negatively related to life satisfaction, while self-esteem was positively related. Using a smaller sample of matched-over-three time-periods clients, levels of mental distress and mental health concerns significantly declined, while life satisfaction significantly increased. The strongest changes for this complete data sample were found from Time 1 to Time 3 for reduced mental health concerns and increased life satisfaction. These findings reinforce that additional counseling sessions for undergraduates may be beneficial, and that spreading these sessions out may also be useful. Scientifically demonstrating to higher-level University administration that a UCC can help undergraduates in distress should ideally help the UCC to increase its allocation of university-based resources.

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The Counseling Center: An Undervalued Resource in Recruitment, Retention, and Risk Management

Cited by 32 publications

References 20 publications

Correlates of a University Counseling Center’s Perceived Service Promptness

Correlates of a University Counseling Center’s Perceived Service Promptness

Counseling over Time as a Correlate of Non-Urgent Undergraduate Institutional Commitment

Testing the Impact of Counseling over Time on Non-Urgent Undergraduate Life Satisfaction

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