“…The study's findings indicated that the components of logistics service quality include personal contact quality, order release quantities, information quality, ordering procedures, order accuracy, order condition, order quality, order discrepancy handling, and timeliness. Alemu (2016) proposed that service quality includes: information quality, order procedure, timeliness, order condition, order accuracy, order discrepancy handling, and personal contact quality. Besides, according to Thai (2008), social responsibility is an important aspect that can promote or hinder the image or reputation of a business and services quality.…”