The Critical Incident Technique–a brief guide

Social desirability in the measuring of patient satisfaction after treatment of coloproctologic disorders

“…One method which appears to be particularly useful for the qualitative and heuristic research phase is the critical incident technique [31]. In this method, participants are asked, in the course of a narrative interview, to describe particularly impressive (in this case, evoking dissatisfaction) situations [32,33]. This method has been applied within the field of medicine, in order to develop and carry out training for nursing staff [34,35].…”

Strengths and Limitations of Current Radar Systems for Two Stakeholder Groups in the Southern Plains

“…An exhaustive list of needs has likely been achieved when ~100 incidents yield no new information. Most studies scale below that level, however, according to practical limitations and desired use of results (Dunn and Hamilton 1986). Dunn and Hamilton caution that CIT is most effective when participants prepare for the interview and carefully consider what incidents they deem most significant to their job.…”

“…Each interview, conducted using CIT as described by Dunn and Hamilton (1986), can include anywhere from a few to several incidents. An exhaustive list of needs has likely been achieved when ~100 incidents yield no new information.…”

The Development of a Systems Analysis Approach to Small‐scale Educational Evaluation

“…However, it is possible to stop the 'frames' of the moving picture at various natural event points in the series and to consider these change points as phenomena for critical analysis (Dunn & Hamilton, 1986). To gain access to this sort of information interview schedules were developed for use with the Centre management, to obtain views on current developments, prospects and plans, and cross-referred with parental interviews and interviews with relevant personnel from the children's education authorities about experiences and expectations.…”