“…Namely, job demands can lead to a decrease in self-efficacy. Role ambiguity, role conflict and interpersonal conflict are widely regarded as a kind of hindering job demands (Lorente Prieto et al, 2008 ; Ashill and Rod, 2011 ; Martinez-Corts et al, 2015 ; Kilroy et al, 2016 ; Kim and Beehr, 2018 ; Kim et al, 2020 ). Previous studies have also shown that role ambiguity, role conflict and interpersonal conflict were negatively correlated with individuals' self-efficacy (Jex and Gudanowski, 1992 ; Hartline and Ferrell, 1996 ; Chebat and Kollias, 2000 ; Eys and Carron, 2001 ; Karatepe et al, 2006 ; Li and Bagger, 2008 ; Tang and Chang, 2010 ; Kadir et al, 2017 ).…”