The Cultural Impact of Workflow Management Systems in the Financial Services Sector

Doherty, Neil F.; Perry, Ivor

doi:10.1080/714005046

Cited by 32 publications

(32 citation statements)

References 17 publications

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“…Other studies, however, report on successful implementations as well as substantial associated benefits (e.g. [16,35,36]). Doherty et al [16], for instance, find that managers' attitudes to a WfMS in the financial sector "show suspicion as well as enthusiasm" and identify cultural impacts such as integration, customer focus and performance orientation.…”

Section: Prior Researchmentioning

confidence: 99%

“…[16,35,36]). Doherty et al [16], for instance, find that managers' attitudes to a WfMS in the financial sector "show suspicion as well as enthusiasm" and identify cultural impacts such as integration, customer focus and performance orientation. Kueng & Hagen [35,36] assess the implementation of a BPMS in a Swiss Bank and report that the cycle times and reliability of the re-engineered and automated business processes have been reduced, which was a good basis for further enhanced performance.…”

Section: Prior Researchmentioning

confidence: 99%

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Investigating the success of operational business process management systems

2013

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Section: Prior Researchmentioning

confidence: 99%

Section: Prior Researchmentioning

confidence: 99%

Investigating the success of operational business process management systems

2013

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“…For example, Workflow Management Systems (WMS) strengthen organizational values (e.g. customer orientation) [53]. Unfortunately, the Eurostat data does not allow us to empirically test this capability.…”

Section: Capabilitiesmentioning

confidence: 99%

Value of digital information networks: a holonic framework

2011

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The worldwide extraordinary level of interest in digital information networks' deployment among nations is due to the strong perception that they bring economic, social and environmental value. Our literature review on studies aiming at clarifying the value of information networks, led us to conclude that these studies take speculative, elusive or limited conclusions. We identify the requirements to capture the value of information networks and indicate a possible theoretical ground to account for it. Based upon this, we propose a framework operationalized with data from Eurostat. Furthermore, we identify the added-value of our framework with a precise and comprehensive comparison with two state of the art reference frameworks. We demonstrate that our framework provides significant conceptual addedvalue and, more fundamentally, allows for traditional measures of economic value (e.g. productivity and growth), as well as for other measures of value (e.g. social and environmental). Finally, we demonstrate with examples the wider application range of our framework in comparison with existing work.

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“…Leidner and Kayworth (2006), for example, identify two papers in this context: Doherty and Doig (2003), who study how a firm's data warehousing capabilities change the customer service culture, and Doherty and Perry (2001), who investigate how a new workflow management system (WMS) strengthens organizational culture values related to customer and performance orientation.…”

Section: Relations Between Culture and Is Factorsmentioning

confidence: 99%

Reviewing the Role of Culture in Strategic Information Systems Research: A Call for Prescriptive Theorizing on Culture Management

Kummer¹,

Schmiedel²

2016

CAIS

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Abstract:Culture is an important topic in strategic information systems (IS) research, particularly because information technology (IT) projects are often accompanied by cultural challenges. While culture has been widely analyzed in this discipline, there is a lack of research that systematically examines the role of culture in strategic IS research. With a structured literature review, we investigate the relation patterns between culture, strategy, and IS-related concepts in terms of dependent, moderating, and independent variables and the research approach in terms of descriptive, normative, and prescriptive. Four different patterns emerge, each one closely related to specific forms of theorizing and corresponding research designs. Research streams focusing on descriptive explanations of culture's role are rather exhausted. IS research that builds on a normative understanding of culture exists in selected areas, while theorizing on the prescriptive management of culture has been largely neglected despite the relevance of cultural challenges in IS projects. We derive areas for future research and present two themes that emerged in our study to demonstrate how descriptive and normative approaches can provide a foundation for research on the prescriptive management of culture in strategic IS projects: the management of cultural clashes and the management of cultural identity.

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The Cultural Impact of Workflow Management Systems in the Financial Services Sector

Abstract: The implementation of information systems is increasingly resulting in

Cited by 32 publications

References 17 publications

Investigating the success of operational business process management systems

Investigating the success of operational business process management systems

Value of digital information networks: a holonic framework

Reviewing the Role of Culture in Strategic Information Systems Research: A Call for Prescriptive Theorizing on Culture Management

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