The Current Research Status of Normal Chatbots and Government Chatbots
Abstract:Chapter 3 explores the development and integration of chatbots in both the private sector and government services, showcasing their evolution from simple automated responders to sophisticated AI-driven assistants capable of engaging in meaningful interactions. Research highlights the key factors that affect user satisfaction and trust in chatbots, indicating that these elements greatly influence the likelihood of users returning to chatbot services. The chapter also discusses government chatbots, highlighting … Show more
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