The Customer Satisfaction Research of 7-ELEVEn Stores in Hong Kong

Xu, Youjie; Ye, Xiaowen; Zhang, Fan

doi:10.4236/jssm.2013.61006

Cited by 3 publications

(2 citation statements)

References 7 publications

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“…Exploring such information will help banks to identify the appropriate marketing strategies needed to attract new customers and retain existing ones [9]. Consequently, the relevant literature indicates that a great deal of research effort has been expended to investigate bank selection criteria for broad categories of customers [10].…”

Section: Introductionmentioning

confidence: 99%

Determinants of Bank Selection: A Study of Undergraduate Students in the University of Ghana

Hinson¹,

Osarenkhoe

Okoe³

2013

JSSM

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The aim of this study is twofold: first, to investigate bank selection criteria among undergraduate students in the University of Ghana, and second, to relate this study with previous findings on the same phenomenon. Extant studies have adopted mainly quantitative approach. In order to bridge this gap and contribute to existing knowledge, qualitatively inspired research design was adopted, thus facilitating in-depth understanding of the determinants of bank selection. Findings show that convenience, bank staff-customer relations and banking services/financial benefits are the first three most important determining factors. Furthermore, happiness, joyfulness, cheerfulness and delight are feelings derived after a banking service; whiles sadness, anger and deceit are avoided. Studies on the bank selection criteria employed by undergraduates are scanty inWest Africa, and this study makes a contribution in that direction. Future studies will continue from this one

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Section: Introductionmentioning

confidence: 99%

Determinants of Bank Selection: A Study of Undergraduate Students in the University of Ghana

Hinson¹,

Osarenkhoe

Okoe³

2013

JSSM

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show abstract

“…Parallelism on the managers' and customers' views were on Operating 24-hour convenience stores will give customers enough time to buy commodities without being rushed and Customers' needs or wants can be bought anytime. Parallelism is reflected in the study of Xu, Ye, Fan, (2013) where they said that the most effective factor that builds the brand loyalty of 7-Eleven customers is its operating hours which is very crucial on attracting or repelling customers.…”

Section: Resultsmentioning

confidence: 99%

Assessment of the Operation of the 24-hour Convenience Stores in Tagbilaran City, Bohol, Philippines

Sevilla¹,

Garsuta²,

Achacoso³

et al. 2017

aubgsps

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Round-the-clock establishments are no longer just for manufacturing but also for raising productivity and lowering costs in a wide-range of industries. This study looked into the nature and operation of 24-hour convenience stores in Tagbilaran City, Bohol, with the objective to provide proper guidance and adequate information for entrepreneurs who are planning to increase and expand 24-hour convenience stores within the city. The re-Peer Reviewed Journal searchers utilized the quantitative method with purposive sampling design with managers or proprietors and the convenient sampling design with 48 customers of such stores. Data were treated using percentages, weighted mean, t-test, and chi-square. Results showed that store owners made maximum use of time, equipment, and people; designed solutions for costly problems of morale, health, safety, care for employees through benefits; and the disadvantages and advantages of running 24-hour convenience stores. The findings suggest that though the customers' convenience of not being rushed due to fear of closing hours, the need for the huge investment coupled with the challenge of getting employees willing to work on midnight shifts made these convenience stores challenging businesses to start up. The study found that contrary to general belief; these stores do not guarantee any economic stability during a national economic crisis. Such stores also do not help last-minute customers, given limited commodities.

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Developing a service quality scale in context of organized grocery retail of India

Jain

Aggarwal

2018

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Purpose The purpose of this paper is to check the reliability and validity of a well-acknowledged scale developed by Pratibha A. Dabholkar (1996) in the context of Indian organized grocery retail and also to identify new aspects of service quality with respect to grocery retail from literature that have not been taken into account in earlier studies and to finally develop a new scale to measure service quality of organized retail grocery stores with consultation from several experts. Design/methodology/approach In order to achieve the objectives of the research, both descriptive and exploratory research designs have been employed such that a survey of 800 respondents was undertaken as part of descriptive research whereas exploratory research was conducted to add new dimensions to the existing service quality measurement model so as to develop a new comprehensive scale. Findings The results of the study suggest that all the five dimensions of Dabholkar’s model are not suitable to measure service quality in Indian organized grocery retail stores. Therefore, a new instrument with total four dimensions has been developed. Practical implications The study is of great importance for the retailers as it offers a more comprehensive and specific scale to measure service quality of organized grocery retail stores. Originality/value This research supports and makes contribution to the previous research on development of service quality measurement scales in Indian context.

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The Customer Satisfaction Research of 7-ELEVEn Stores in Hong Kong

Cited by 3 publications

References 7 publications

Determinants of Bank Selection: A Study of Undergraduate Students in the University of Ghana

Determinants of Bank Selection: A Study of Undergraduate Students in the University of Ghana

Assessment of the Operation of the 24-hour Convenience Stores in Tagbilaran City, Bohol, Philippines

Developing a service quality scale in context of organized grocery retail of India

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