The Customer-Supplier Relationships in Supply Chain Management: A Small Manufacturing Enterprise (SME) Perspective

Matsoso, Mamorena Lucia; Benedict, Olumide Henrie

doi:10.1080/09765239.2014.11884994

Cited by 7 publications

(12 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…While the majority of the previous studies have explained how a successful BSR can offer benefits to large firms, Matsoso and Benedict (2014) have a different perception, where SMEs are found to be at a disadvantage. This is due to the non-existence of negotiating power, which is caused by their small-scale orders, compared to large corporations.…”

Section: Definitions and Concepts Of Supply Chain Management (Scm)mentioning

confidence: 99%

“…The reason for choosing the food industry is because despite the impressive development, SMEs in the food industry in Malaysia are still lagging behind in terms of awareness and knowledge regarding the adoption of SCM and its benefits to their business (Chin et al, 2012). One of the crucial components of SCM that most SMEs are unaware of is a good BSR (Matsoso & Benedict, 2014).…”

Section: Background Of the Casementioning

confidence: 99%

“…Besides enhancing firm's performance, a good BSR can also help to reduce the total cost and inventory levels, as well as improve the quality of goods (Khan, Liang, & Shahzad, 2015). A close relationship between these two parties can also enable quick delivery of products and services to the final destinations as delivery schedules can be easily arranged and negotiated (Matsoso & Benedict, 2014).…”

Section: Introductionmentioning

confidence: 99%

“…Despite various opportunities and benefits provided to SMEs, Kannan (2016) showed that most SMEs are potentially suffering from high failure rates, resulting from insufficient management and financial resources, besides poor business planning and technology. This however, can be remedied if the SMEs start to enforce an effective supply chain management (SCM) system and practices (Paik, 2011), including having a good relationship with suppliers (Matsoso & Benedict, 2014).…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Understanding the Relationship between a Small & Medium Enterprise (SME) and its Suppliers: A Case Study of a Food Industry SME Company in Kedah, Malaysia

Sued

Hussin

2020

JBMA

View full text Add to dashboard Cite

Small and Medium Enterprises (SMEs) are aware of the need to implement proper supply chain management practices, especially to maintain good relationships with their suppliers. Previous studies indicated that a close relationship between SME owner-managers and suppliers can avail various benefits, such as operations and performance improvement, smooth delivery of goods and services to final destinations, and better negotiation of price and delivery schedule. Thus, this paper presents an understanding of the relationship between an SME in the food industry and its suppliers. By employing the Social Exchange Theory (SET) as the underlying theory, this study highlighted the importance of SMEs in managing relationships with suppliers. This study also revealed the roles that factors, such as trust, communication, commitment, and bargaining power, play in the SME-supplier relationship. By employing qualitative methodology and single case study method, this study indicated that this SME is aware that maintaining a good relationship with suppliers can lead to the survival of the business for a longer period of time, and enable them to benefit in terms of cost, quality, and services in the future. Among all factors, loyalty under the commitment factor is considered to be not unduly important to maintain the relationship with the suppliers by the SME owner-manager. However, trust and communication are the most crucial factors to maintain this relationship.

show abstract

Section: Definitions and Concepts Of Supply Chain Management (Scm)mentioning

confidence: 99%

Section: Background Of the Casementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Understanding the Relationship between a Small & Medium Enterprise (SME) and its Suppliers: A Case Study of a Food Industry SME Company in Kedah, Malaysia

Sued

Hussin

2020

JBMA

View full text Add to dashboard Cite

show abstract

“…SME-supplier relationship. Managing customer-supplier relationship is central to the concept of managing supply chain (Morrissey & Pittaway, 2006;Matsoso & Benedict, 2014) since suppliers are viewed as a valuable addition to firms' knowledge and innovation. For a small firm, a collaborative arrangement or partnership with the supplier is an indication of the expected increase in business growth (Beekman & Robinson, 2004).…”

Section: Supplier Relations and Sme Growthmentioning

confidence: 99%

State of Growth Barriers of SMEs in Pakistan: A Review based on Empirical and Theoretical Models

Ali

2018

NRJSS

View full text Add to dashboard Cite

Across the globe, SMEs are emerging as an unswerving accelerator of economic growth with a sizable contribution to job creation and customer need serving. Regardless of such support, the growth of SMEs in developing countries, with specific reference to Pakistan, is constrained. Surface facts pin down various underlying reasons for the inhibited economic growth of SMEs; however, veracity sticks to few, as principal wheelers of shackling prospects of small firm growth. Interestedly, this review paper is an attempt to provide the critical review of theoretical and empirical extent of literature on the state of SMEs in Pakistan. Findings of the review advise critical role of attitude towards technology, supplier relations, product innovation, human capital, regulatory requirements and access to finance in impeding smooth business progress and sustainable growth of SMEs in Pakistan. Findings of this review have implications for policymakers in devising, reforming and enforcing lucrative regulatory and legislative framework to stimulate entrepreneurial activities across manufacturing and non-manufacturing sectors. In additions, it is also imperative for SBP and SMEDA to control access to finance issues by creating a regulatory environment with fair allocation of formal private and public institution funds to SMEs across all sectors of the economy. As for existing and potential entrepreneurs, this review paper has strived to sketch out situational analysis of critical dimensions which they need to consider while devising the strategy for business expansions with proactive and preventive measures against suggestible barriers to firm growth.

show abstract

Enhancement of Supply Chain Resilience of SMEs Through Entrepreneurial Orientation and Technological Adaptation: A Conceptual Framework

Khalil,

Lahmar,

Siddiqui

2024

Studies in Big Data

View full text Add to dashboard Cite

The Customer-Supplier Relationships in Supply Chain Management: A Small Manufacturing Enterprise (SME) Perspective

Cited by 7 publications

References 1 publication

Understanding the Relationship between a Small & Medium Enterprise (SME) and its Suppliers: A Case Study of a Food Industry SME Company in Kedah, Malaysia

Understanding the Relationship between a Small & Medium Enterprise (SME) and its Suppliers: A Case Study of a Food Industry SME Company in Kedah, Malaysia

State of Growth Barriers of SMEs in Pakistan: A Review based on Empirical and Theoretical Models

Enhancement of Supply Chain Resilience of SMEs Through Entrepreneurial Orientation and Technological Adaptation: A Conceptual Framework

Contact Info

Product

Resources

About