The Cutting-Edge Secretarial Office Technology Management Competency in Millennial Era

Abstract

Secretarial office technology management is crucial for the success of any modern organization. The advancement of technology during the globalization era resulted in the development of new skills in the secretarial profession. This study seeks to identify office technology management skills in secretaries' careers, with the goal of eventually contributing to the development of a competency framework for the secretarial profession. The study employed a qualitative research design. Content analysis was utilized, revealing 68 skills based on previous studies, 35 skills based on educational curriculum, and 36 skills based on job standards. Through thematic analysis of Behavioral Event Interview (BEI) data with eight secretaries from multinational corporations, 41 skills were identified. Both approaches share 38 skills in common, 10 of which were discovered through content analysis and five through interviews. The findings are presented as a Technical Office Technology Management Skills Framework for Secretaries, which includes four major constructs, 52 sub constructs, and 220 elements. It is critical to identify current secretarial technical skills so that secretaries can operate modern office equipment in accordance with changes in modern office automation.