The cyber trust tension in E-government: Balancing identity, privacy, security

Dutton, William H.; Guerra, Gerardo; Zizzo, Daniel John; Peltu, Malcolm

doi:10.3233/ip-2005-0066

Cited by 30 publications

(12 citation statements)

References 17 publications

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“…Evidence from the US and Europe reveals several factors that can influence the public acceptance of surveillance measures: these include privacy concerns (Dinev and Hart 2006;Dinev et al 2008), the perceived need for surveillance (Brown and Korff 2009;Dutton et al 2005), trust in the government and its management of data (Trüdinger and Steckermeier 2017) and the use of privacy protections (Joh 2013). Despite this, there has been little research conducted in an Australian context as to the factors influencing public acceptance of government surveillance.…”

Section: Introductionmentioning

confidence: 99%

Privacy Concerns and Acceptance of Government Surveillance in Australia

Kininmonth

Thompson

McGill

et al. 2018

Australasian Conference on Information Systems 2018

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Increases in routine data collection and surveillance in recent years have resulted in ongoing tension between citizens' privacy concerns, perceived need for government surveillance and acceptance of policies. We address the lack of Australia focussed research through an online survey of 100 Australian residents. Data was analysed using PLS, revealing that privacy concerns around collection influence acceptance of surveillance but do not influence enactment of privacy protections. Conversely, respondents' concerns about secondary use of data were unrelated to their levels of acceptance, yet were a significant determinant of privacy protections. These findings suggest that respondents conflate surveillance with collection of data, and may not consider subsequent secondary use. This highlights the multi-dimensional nature of privacy which must be studied at sufficiently granular level to draw meaningful conclusions. Our research also considers the role of trust in government, and perceived need for surveillance and these findings are discussed with their implications.

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Section: Introductionmentioning

confidence: 99%

Privacy Concerns and Acceptance of Government Surveillance in Australia

Kininmonth

Thompson

McGill

et al. 2018

Australasian Conference on Information Systems 2018

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“…It has been indicated in the literature (e.g., Dutton et al, 2005;Lee and Turban;) that in e-government there is a difference between trust in the technology and trust in the people using the technology to communicate and provide services. A similar observation is made by Tolbert and Mossberger (2006) when they emphasise Thomas' (1998) two modes for the creation of trust that pertain to government: institution-based and processbased.…”

Section: Trustmentioning

confidence: 99%

“…E-government can also present certain paradoxes -in order to provide more online services more efficiently, governments must often gather more personal information on its citizens. Such personal information can be seen and misused by others; this relates to the 'trust tension' presented by electronic government (Dutton et al, 2005).…”

Section: Introductionmentioning

confidence: 99%

“…The study of trust at various levels of government has been well documented in the literature (e.g., Carter and Belanger, 2005;Cooper et al, 2008;Dutton et al, 2005;Tolbert and Mossberger, 2006;Warkentin et al, 2002). However, the need to study the concept of trust in electronic government at the local and federal levels is particularly important since people have the most contact with government at those levels.…”

Section: Introductionmentioning

confidence: 99%

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The effect of local and federal government website use on trust in government: an exploratory analysis

Kuhlmeier

Lipscomb

2014

IJEB

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The objective of this paper is a closer examination of how information and communication technology (ICT) may influence consumer/ citizen attitudes toward local and federal governments. This is accomplished through an exploratory analysis of how demographic variables affect local and federal government website use and their effect on trust in these levels of government. A survey of government website use was constructed utilising feedback from individuals experienced in using e-government websites. Analysis was based on a two-step Heckman selection model, including probit and generalised ordered logit models. It was found that gender, age, education, race, and income all can affect local government website use. This exploratory study contributes to a more detailed understanding of who uses the websites of the governments that most directly affect people's lives and whether e-government website use can lead to trust.

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“…Joseph A. Salem Jr. describes how former President Clinton embarked upon his political journey as a president with the promise to reinvent the Federal government. 217 Dutton et al (2005). 221 The link 215 Fenwick et al (2009).…”

Section: United Statesmentioning

confidence: 99%

Financial Identity Theft

Meulen

2011

Information Technology and Law Series

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The cyber trust tension in E-government: Balancing identity, privacy, security

Cited by 30 publications

References 17 publications

Privacy Concerns and Acceptance of Government Surveillance in Australia

Privacy Concerns and Acceptance of Government Surveillance in Australia

The effect of local and federal government website use on trust in government: an exploratory analysis

Financial Identity Theft

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