The “Dark Side” of Institutional Trust

Neal, Tess M. S.; Shockley, Ellie; Schilke, Oliver

doi:10.1007/978-3-319-22261-5_10

Cited by 19 publications

(16 citation statements)

References 52 publications

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“…Trust in the police and the justice systems in Norway are among the highest in a European context ( Kleven, 2016 ). Trust is usually conceived of as something good, as a strength or an asset, but some scholars have pointed to what they call the dark side of trust ( Neal et al, 2016 ). The authors argue that if a trusted institution behaves in an untrustworthy way, deception, exploitation, or unfulfilled expectations may follow.…”

Section: Discussionmentioning

confidence: 99%

Loss of Trust May Never Heal. Institutional Trust in Disaster Victims in a Long-Term Perspective: Associations With Social Support and Mental Health

et al. 2018

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Natural disasters, technological disasters, and terrorist attacks have an extensive aftermath, often involving society’s institutions such as the legal system and the police. Victims’ perceptions of institutional trustworthiness may impact their potential for healing. This cross-sectional study investigates institutional trust, health, and social support in victims of a disaster that occurred in 1990. We conducted face-to-face interviews with 184 survivors and bereaved, with a 60% response rate 26 years after the disaster. Levels of trust in the police and in the justice system were compared with general population data. We assessed the relationships between institutional trust and current psychological distress, social support, and life satisfaction. The levels of trust in the police and in the justice system were notably lower in survivors and bereaved than in the general population. Among the victims, low institutional trust was associated with more mental health problems, poorer social support, more barriers to seeking social support, and a lower life satisfaction. Lost trust in the aftermath of a disaster may perhaps never be restored and the lack of trust may act to strengthen or maintain health problems. An exclusively individualistic approach to trauma and disaster may miss out on the opportunities for promoting health and well-being that lies within the larger societal structures. Decision-makers should take this information into account, and acknowledge the potential long-term consequences of institutional performance in the aftermath of a disaster.

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Section: Discussionmentioning

confidence: 99%

Loss of Trust May Never Heal. Institutional Trust in Disaster Victims in a Long-Term Perspective: Associations With Social Support and Mental Health

et al. 2018

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“…However, the opposite situation, where trust relies entirely on normative congruence, may not be ideal. With no control or transparency but only trust, people will be left susceptible to manipulation and exploitation [ 159 ]. Overreliance on trust in interpersonal relationships can also lead to poor business decisions and nepotism.…”

Section: Underlying Premises Concepts and Terminologymentioning

confidence: 99%

Conceptual framework for increasing legitimacy and trust of sustainability governance

2021

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While the quantity of sustainability governance initiatives and systems has increased dramatically, crises persist over whether specific governance systems can be trusted as legitimate regulators of the sustainability of economic activities. This paper focuses on conceptual tools to improve our understanding of these crises as well as the facilitating factors and barriers for sustainability governance to play a role in transitioning to profoundly more sustainable societies than those that currently exist. Bioenergy is used throughout the paper as an example to aid contextually in understanding the theoretical and abstract arguments. We first define eight premises upon which our argumentation is developed. We then define sustainability, sustainability transition, legitimacy, and trust as a premise for obtaining effectiveness in communication and minimising risks associated with misunderstanding key terms. We proceed to examine the literature on “good governance” in order to reflect upon what defines "good sustainability governance" and what makes governance systems successful in achieving their goals. We propose input, output, and throughput legitimacy as three principles constituting “good” sustainability governance and propose associated open-ended criteria as a basis for developing operational standards for assessing the quality of a sustainability governance system or complex. As sustainability governance systems must develop to remain relevant, we also suggest an adaptive governance model, where continuous re-evaluation of the sustainability governance system design supports the system in remaining “good” in conditions that are complex and dynamic. Finally, we pull from the literature in a broad range of sciences to propose a conceptual “governance research framework” that aims to facilitate an integrated understanding of how the design of sustainability governance systems influences the legitimacy and trust granted to them by relevant actors. The framework is intended to enhance the adaptive features of sustainability governance systems so as to allow the identification of the causes of existing and emerging sustainability governance crises and finding solutions to them. Knowledge generated from its use may form a basis for providing policy recommendations on how to practically solve complex legitimacy and trust crises related to sustainability governance.

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“…Ultimately, the perceived performance of government measures plays a vital role for trust (Bouckaert and Van de Walle, 2003; Neal et al, 2016: 179). But changes in established forms of governance in education can lead to increased attention or even suspicion of the ‘actors playing the game’ and thus have an impact on the trust in the established myths.…”

Section: Exceptional Measures In Exceptional Circumstances: a Theoretical Frameworkmentioning

confidence: 99%

“…Although effective emergency measures are called for to overcome the crisis, in order to work effectively the governments and their measures require the public’s trust (Cerna, 2014: 9). Following Neal et al (2016: 181), trust is more common when there is a high dependence on institutions with the structural power to deal with a crisis. The particular importance and challenge of trust in abstract capacities has already been discussed in terms of increasingly complex risk societies in general (Beck, 1986; Giddens, 1990: 26).…”

Section: Introduction: the Measures To Deal With The Covid-19 Pandemic In Education And Their Potential Implications For Trustmentioning

confidence: 99%

COVID-19 and its effects: On the risk of social inequality through digitalization and the loss of trust in three European education systems

Bormann

Brøgger

Pol

et al. 2021

European Educational Research Journal

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This paper develops informed assumptions on the potential loss of trust as an unintended side-effect of the measures in education to contain the spread of the COVID-19 pandemic. Well-founded concerns according to which the pandemic-induced closure of educational facilities and the shift to digitalized distance education are contributing to increased social inequality in education serve as a starting point for the argumentation. The paper contends that together with the temporary changes in the style of educational governance, in the medium term an exacerbated social inequality in education can cause a potential trust problem for the central actors imposing the measures. To support this line of reasoning, the exploratory study describes the context conditions which are relevant for the implementation and participation in digitalized distance education (measures, access and competent use of digital devices in education, level of trust) and combines them with the findings of a qualitative analysis of relevant documents from three European countries (Czech Republic, Denmark, Germany). A neo-institutional view is applied to exploring the implications of the changes in education governance and their potential side-effects on trust.

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The “Dark Side” of Institutional Trust

Cited by 19 publications

References 52 publications

Loss of Trust May Never Heal. Institutional Trust in Disaster Victims in a Long-Term Perspective: Associations With Social Support and Mental Health

Loss of Trust May Never Heal. Institutional Trust in Disaster Victims in a Long-Term Perspective: Associations With Social Support and Mental Health

Conceptual framework for increasing legitimacy and trust of sustainability governance

COVID-19 and its effects: On the risk of social inequality through digitalization and the loss of trust in three European education systems

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