The death of a course: a case study of degree closure

Service design in higher education: a literature review

“…The dichotomy facing HEIs, as they struggle to innovate or implement change effectively (Roberts-Bowman and Smith 2019), is in part due to inherently incompatible priorities between what students need (what could be seen as the institution's professional goals) and what students say they want (its market-driven business goals) (Dudau, Kominis, and Szocs 2018). Universities adopt a range of approaches to meet the increasing demands of government and students.…”