The Definition and Legal Nature of Electronic Services in Ukraine

Abstract

The scientific article analyzes the concept and legal nature of electronic services in Ukraine. The need to define the concept and legal nature of electronic services in Ukraine is due to the urgent need to research this institute in connection with the development of economic relations and the development of business and information technologies. The possibility of using electronic services significantly saves time and resources, simplifies the process of obtaining the necessary documents and shortens bureaucratic procedures. The principle positions and evaluations implemented in the research process are determined by the theoretical views of scientists on electronic services. Therefore, in the article ere defined the following characteristics of a service can be distinguished: 1) a service is a specific activity; 2) has no material embodiment; 3) consumed in the execution process; 4) the results of such «consumption» can be used in the future. It is also defined that a service is a certain activity of subjects that does not have a material embodiment, is consumed in the process of execution, and the result of such activity can be used in the future. It is underlined the following features of electronic service provided under civil law: the possibility of receiving the service remotely via the Internet; the existence of a contract or other legal act for the provision of a service that regulates relations between the parties; mandatory compliance with the requirements of the law on consumer protection and other norms of civil law; transparency and comprehensibility of the terms of service provision for the recipient; responsibility for low-quality or improper service provision; does not «require» personal presence. It is given the definition of the concept of electronic service from the point of view of certain actions. It is also defined the legal nature of electronic service agreement.