The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members

Al-Zoubi, Zohair H.; Qablan, Ahmad; Issa, Hytham Bany; Bataineh, Omar T.; Kaabi, Ahmed Mohammed Al

doi:10.3390/su15032404

Cited by 29 publications

(3 citation statements)

References 32 publications

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“…However, the introduction of the rotational blended learning caused a significant decrease in their self-efficacy, which left the teachers feeling unconfident in their jobs. In order to effectively combat and minimize the decline in self-efficacy, administrators, heads of departments, and deans must create a collaborative, experiential, and supportive educational environment to fulfill the requirement of total quality management [ 85 ]. This study has examined the changing self-efficacy of teachers as they struggled with teaching students at the undergraduate level due to the implementation of new technologies, different curricula, and new methods of teaching in the wake of the COVID-19 pandemic.…”

Section: Discussionmentioning

confidence: 99%

Experiences of university teachers with rotational blended learning during the COVID-19 pandemic: A qualitative case study

Alkaabi,

Qablan,

Alkatheeri

et al. 2023

PLoS ONE

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This qualitative case study examines the self-efficacy of university teachers during the COVID-19 pandemic as they struggle to incorporate new technology, teaching strategies, and curriculum delivery in the shift from total remote learning to biweekly rotation learning––two weeks of face-to-face learning and two weeks online. This study was conducted over one full semester among university teachers teaching undergraduate students with the rotation model at one federal university located in the United Arab Emirates. A case study design was used as a methodology to guide this research with a primary data collection method of semi-structured interviews of 11 teachers corroborated by both in-person and online classroom observations. Participating teachers were from various colleges within the university, including medicine, education, business, law, humanities, and science. The data from the interviews and observations were analyzed using thematic analysis, which yielded the following six themes: (1) continuously changing expectations, (2) mixed feelings regarding technology self-efficacy, (3) loss of learning among undergraduate students, (4) trial and error with teaching strategies, (5) the need to consult with students in the teaching and learning process, and (6) the shift from struggle to resilience. The results of the study indicated that having clearer expectations, proper technology training, and intradepartmental collaboration may help educators overcome the challenges associated with the hybrid rotation model. These results are expounded thoroughly along with relevant implications for robust leadership practices to enhance the quality of teaching and learning during potential future crises.

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Section: Discussionmentioning

confidence: 99%

Experiences of university teachers with rotational blended learning during the COVID-19 pandemic: A qualitative case study

Alkaabi,

Qablan,

Alkatheeri

et al. 2023

PLoS ONE

Self Cite

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“…Academic department heads at universities face some of the most stressful situations on campus. They are tasked with balancing responsibilities toward faculty, staff, and management, requiring reliance on their confidence, identity, and principles to make well-informed decisions [ 21 ]. Stress can profoundly impact decision-making.…”

Section: Literature Reviewmentioning

confidence: 99%

The impact of work pressure on decision-making effectiveness among department heads in faculties of educational sciences

Al-Zoubi,

AlKaabi,

Qablan

et al. 2024

PLoS ONE

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This study explores the dynamics of work pressure and decision-making effectiveness among university department heads within the context of Middle Eastern higher education. It aims to address a significant gap in the literature by answering five key questions: (1) What level of work pressure do department heads face as perceived by faculty members? (2) Does work pressure vary based on gender or years of experience? (3) How effective are department heads in decision-making? (4) Are there differences in decision-making effectiveness related to gender, university affiliation, or experience? (5) Is there a correlation between work pressure and decision-making effectiveness? A quantitative correlational research design was employed, gathering data from a questionnaire distributed to 205 faculty members. Correlational descriptive analysis revealed that department heads are subjected to high levels of work pressure but maintain a high level of decision-making effectiveness. However, significant differences in decision-making effectiveness were noted, with female faculty members performing better regardless of university affiliation or experience. A pronounced correlation was found between the intensity of work pressure and decision-making efficacy. The study underscores that department heads are under considerable work pressure, which could affect their productivity and, crucially, their decision-making processes. Universities are encouraged to take proactive steps to mitigate these pressures and promote a supportive, low-stress environment. Future research could extend this work by employing qualitative methods, including interviews and observations.

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“…In recent years, continuous improvements in the quality have become paramount, driven by the ever-expanding global labor market. Businesses now face the imperative of enhancing the quality of their products and services to compete with many competitors (Al-Zoubi, Qablan, Issa, Bataineh & Kaabi, 2023). Inclusive quality management practices are implemented to enhance the desired organizational performance and customer satisfaction.…”

Section: Introductionmentioning

confidence: 99%

Enhancing Performance Through Total Quality Management: Unveiling the Mediating Influence of Knowledge Transfer

Bhatti,

Akbar,

Jamshaid

2023

JSRD

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In today's dynamic and competitive business environment, the organizations strive to attain superior performance by executing effective management strategies. One such strategy that has gained significant attention is Total Quality Management (TQM). This study aims to delve into the relationship between TQM and organizational performance, with a specific focus on the mediating effects of knowledge transfer. Drawing on comprehensive review of literature and empirical analysis, this research investigates the impact of TQM practices upon organizational performance, considering the crucial role played by knowledge transfer mechanisms. The study employs quantitative research design, collecting data from a manufacturing SME’s operating in Lahore, Pakistan. SEM is used to analyze data and test proposed hypotheses. The findings shed light on the significant positive relationship amid TQM & organizational performance, highlighting vital role of knowledge transfer as a mediating mechanism. The organizations that aim to improve performance should focus not only on implementing TQM practices but on establishing effective knowledge transfer mechanisms.

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The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members

Cited by 29 publications

References 32 publications

Experiences of university teachers with rotational blended learning during the COVID-19 pandemic: A qualitative case study

Experiences of university teachers with rotational blended learning during the COVID-19 pandemic: A qualitative case study

The impact of work pressure on decision-making effectiveness among department heads in faculties of educational sciences

Enhancing Performance Through Total Quality Management: Unveiling the Mediating Influence of Knowledge Transfer

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