2006
DOI: 10.1016/j.tranpol.2005.12.004
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The demand for public transport: The effects of fares, quality of service, income and car ownership

Abstract: Article:Paulley, N., Balcombe, R., Mackett, R. et al. (5 more AbstractThis paper reports on key findings from a collaborative study whose objective was to produce an up-to-date guidance manual on the factors affecting the demand for public transport for use by public transport operators and planning authorities, and for academics and other researchers. Whilst a wide range of factors was examined in the study, the paper concentrates on the findings regarding the influence of fares, quality of service and incom… Show more

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Cited by 553 publications
(318 citation statements)
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“…Quality of service is an important factor in the widespread use of public transportation (Paulley et al 2006). In addition, transportation quality is acknowledged to consist of two parts: the objective aspect, such as performance measures, and the psychological aspect or service measures, such as how customers perceive the service (Kittelson and Associates, Inc. et al 2003).…”
Section: Introductionmentioning
confidence: 99%
“…Quality of service is an important factor in the widespread use of public transportation (Paulley et al 2006). In addition, transportation quality is acknowledged to consist of two parts: the objective aspect, such as performance measures, and the psychological aspect or service measures, such as how customers perceive the service (Kittelson and Associates, Inc. et al 2003).…”
Section: Introductionmentioning
confidence: 99%
“…Several previous studies have identified that there is a potential relationship between the household car ownership and transit subsidies [22][23][24]. The structural relationship between the two latent variables and mediating variable car ownership was also tested in this study.…”
Section: Figure 3 -Framework Of the Integrated Choice Model And Strucmentioning
confidence: 98%
“…In a study of airline services in Taiwan, Chen (2008) identified reliability to be an important attribute of perceived service performance. Based on a collaborative research by TRL Limited, the Universities of Leeds, Oxford and Westminster, and the University College of London (Paulley, et al, 2006), it was found that the main factor to consider when examining the reliability of public transport services is excessive waiting time. This is because a long wait in a service transaction can be frustrating for the passengers.…”
Section: Reliabilitymentioning
confidence: 99%