The design of adaptive acquisition of users feedback: An empirical study

Almaliki, Malik; Ncube, Cornelius; Ali, Raian

doi:10.1109/rcis.2014.6861076

Cited by 20 publications

(35 citation statements)

References 16 publications

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“…Given the high diversity in users' behaviour and perception to feedback acquisition, which we demonstrated in [5,6,7], the challenge is how to represent this diversity in an actionable and meaningful way that can inform the design of an adaptive feedback acquisition. To tackle this challenge, the Persona concept is adopted.…”

Section: Persona and Feedback Acquisitionmentioning

confidence: 99%

“…The approach to the creation of personas largely depends on the type of research conducted. Since our previously published users' studies with regard to feedback acquisition followed a mixed method approach [6,7], we followed the guidelines for personas creation proposed in [18] and designed our personas according to steps shown in Fig. 2.…”

Section: B Personas Creationmentioning

confidence: 99%

“…However, our recent studies in [5,6,7] showed that users' perception and behaviour with regard to feedback acquisition significantly vary and are affected by a number of factors such as interface design, volume and frequency of feedback requests, the language used, etc. This highlights the need for an adaptive feedback acquisition that can cater for such diversity to make users more motivated to respond to feedback requests.…”

Section: Introductionmentioning

confidence: 99%

“…This highlights the need for an adaptive feedback acquisition that can cater for such diversity to make users more motivated to respond to feedback requests. This will also have a positive side-effect on the feedback quality, users' engagement with the software, users' satisfaction and trust in the system [5,6]. Poorlydesigned feedback acquisition can harm the collected feedback quality, users' experience and software's success [3,5].…”

Section: Introductionmentioning

confidence: 99%

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Adaptive software-based Feedback Acquisition: A Persona-based design

Almaliki

Ncube

Ali

2015

2015 IEEE 9th International Conference on Research Challenges in Information Science (RCIS)

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Abstract-Users' feedback is vital to improve software quality and it provides developers with a rich knowledge on how software meets users' requirements in practice. Feedback informs how software should adapt, or be adapted, at runtime and what evolutionary actions to take in the next release. However, studies have noted that accommodating the different preferences of users on how feedback should be requested is a complex task and requires a careful engineering process. This calls for an adaptive feedback acquisition mechanisms to cater for such variability. In this paper, we tackle this problem by employing the concept of Persona to aid software engineers understand the various users' behaviours and improve their ability to design feedback acquisition techniques more efficiently. We create a set of personas based on a mixture of qualitative and quantitative studies and propose PAFA, a Persona-based method for Adaptive Feedback Acquisition.

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Section: Persona and Feedback Acquisitionmentioning

confidence: 99%

Section: B Personas Creationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Adaptive software-based Feedback Acquisition: A Persona-based design

Almaliki

Ncube

Ali

2015

2015 IEEE 9th International Conference on Research Challenges in Information Science (RCIS)

Self Cite

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“…In [1] we have conducted an empirical study to understand users" perception of feedback requests and discover what motivate them to provide feedback. The study consisted of two phases: a quantitative phase and a qualitative phase.…”

Section: Feedback Acquisition and Cultural Differencesmentioning

confidence: 99%

Gamified Culture-Aware Feedback Acquisition

Almaliki

Jiang

Ali

et al. 2014

2014 IEEE/ACM 7th International Conference on Utility and Cloud Computing

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Abstract-User feedback is crucial to improve software quality. For example, it can be used to identify missing features and clarify user trends and preferences for future improvement. However, obtaining user feedback is not a 'one-off' process which requires that developers need to gather user feedback in an on-going approach. The problem lies here: the majority of users are generally lack motivation and interest in providing feedback, especially in a constant and frequent style. Moreover, studies have noted that the cultural difference also plays a key role in software designs which will affect how users would like to feedback requests to be designed. In this paper, we advocate that gamification is a powerful technique to maximize users' motivation and change their reaction to feedback requests. We conducted an empirical study and identified some key differences between Western and Middle Eastern users on what motivated them to provide feedback and what could have an influence on the feedback they gave. This also makes the case for the need for a culture-aware gamification in the context of feedback acquisition process.

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Towards Crowd-Based Requirements Engineering A Research Preview

Groen

Doerr

Adam

2015

Lecture Notes in Computer Science

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Abstract. [Context and motivation]Stakeholders who are highly distributed form a large, heterogeneous online group, the so-called "crowd". The rise of mobile, social and cloud apps has led to a stark increase in crowd-based settings. [Question/problem] Traditional requirements engineering (RE) techniques face scalability issues and require the co-presence of stakeholders and engineers, which cannot be realized in a crowd setting. While different approaches have recently been introduced to partially automate RE in this context, a multi-method approach to (semi-)automate all RE activities is still needed. [Principal ideas/results]We propose "Crowd-based Requirements Engineering" as an approach that integrates existing elicitation and analysis techniques and fills existing gaps by introducing new concepts. It collects feedback through direct interactions and social collaboration, and by deploying mining techniques.[Contribution] This paper describes the initial state of the art of our approach, and previews our plans for further research. IntroductionOffering services and applications online opens the way to a potentially large market, but competition is high in this field. This pressures developers and service providers into continuously exciting their customers with positive interactions and innovations in order to prevent them from switching to competitive solutions. Requirements engineering (RE) plays a pivotal role in mapping and anticipating the stakeholders' needs. However, traditional RE techniques depend on co-presence (i.e., on the analyst(s) and stakeholder(s) gathered at the same time and place) and therefore do not scale well to settings with many distributed stakeholders [1]. As online users are physically distributed, remote RE techniques are required that allow the analyst(s) and the many stakeholders to be active in different places and at different times [2]. Existing techniques in the area of remote RE techniques rely on (semi-)automating aspects of RE (e.g., [2,3]), but the greatest challenge is to bridge the gaps between them in an integrated approach. We argue in this paper that research has so far focused on particular sub-domains and has not approached this field holistically

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The design of adaptive acquisition of users feedback: An empirical study

Cited by 20 publications

References 16 publications

Adaptive software-based Feedback Acquisition: A Persona-based design

Adaptive software-based Feedback Acquisition: A Persona-based design

Gamified Culture-Aware Feedback Acquisition

Towards Crowd-Based Requirements Engineering A Research Preview

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