The designing structural model of relationships between psychological empowerment and self-regulating with teachers job performance

Shamsifar, Maryam; Veiskarami, Hasanali; Sadeghi, Masoud; Ghazanfari, Firooze

doi:10.4103/iahs.iahs_61_18

Cited by 4 publications

(3 citation statements)

References 11 publications

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“…This is consistent with the view of self-regulation in Social Cognitive Theory, which advocates that individuals self-regulate their cognition and behavior according to the difference between the expected result and the actual result (Bandura, 1991;Schunk and DiBenedetto, 2020). Customer-oriented employees have good expectations of customer service performance (Shamsifar et al, 2019) and improve PCSP through self-regulation to achieve better service performance (Schunk and DiBenedetto, 2020).…”

Section: Theoretical Framework and Hypotheses Development Theoreticalsupporting

confidence: 84%

“…In addition, Social Cognitive Theory argues that individual behavior is influenced by cognition (Bandura, 1986) and self-regulation of their cognition and behavior by comparing their expectations and actual results (Bandura, 1991). Employees with low customer orientation think that their work is meaningless (Zhu et al, 2017) and have low psychological empowerment (Zeglat et al, 2014), which results in negative expectations for service provision (Shamsifar et al, 2019). They will consequently self-regulate their service behavior and reduce PCSP to meet psychological expectations (Schunk and DiBenedetto, 2020).…”

Section: Introductionmentioning

confidence: 99%

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Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China

2021

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Abusive supervision is quite common in the service industry. Employees’ proactive customer service performance is essential for the long-term development of service enterprises. This study enriches the antecedents of proactive customer service performance from a new theoretical perspective by incorporating the analysis of abusive supervision into the theoretical framework and fills the research gap between customer orientation and proactive customer service performance. Based on Affective Events Theory and Social Cognitive Theory, this study established the structure equation model between abusive supervision and proactive customer service performance mediated by affective commitment and customer orientation. Utilizing structural equation modeling, a negative association between abusive supervision and proactive customer service performance was found, and affective commitment and customer orientation act as the mediators between abusive supervision and proactive customer service performance. In addition, the implications for future study were also discussed.

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Section: Theoretical Framework and Hypotheses Development Theoreticalsupporting

confidence: 84%

Section: Introductionmentioning

confidence: 99%

Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China

2021

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“…The study by M. Shamsifar et al in Iran aimed to examine the relationship between self-regulation and psychological empowerment with teacher job performance [10]. The research included 385 high school educators from the Iranian region of Khorramabad.…”

Section: Literature Reviewmentioning

confidence: 99%

Administrative empowerment and its relationship to job performance in special education centres in Karak Governorate: the employee perspective

Al-Momani,

Melhem

2024

Obraz. nauka

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Introduction. Administrative empowerment in special education centres is of great interest because it involves changing approaches to organisational management in the system of special (correctional) education. This, in turn, impacts the success and sustainability of the activities of such centres. Aim. The present research aimed to quantify the extent to which employees in special education centres felt empowered by their supervisors and how that empowerment correlated with their job productivity. Methodology and research methods. To achieve the research objective, the authors utilised the correlational survey method and created two questionnaires. The first questionnaire examined the administrative empowerment transferred to staff members. The second questionnaire was administered to assess the employees’ job performance following the implementation of administrative empowerment. 112 employees of special education centres participated in the study voluntarily. Results. The results of the study showed a positive correlation between administrative empowerment and the growth of labour productivity in the centre. At the same time, there were differences in job performance based on variables such as gender, years of experience, academic qualifications, and attendance at training courses. Scientific novelty. The study identified key factors that can enhance job performance in special education centres to support students with special needs. Practical significance. The research findings will be of interest to academics, scholars, and educators working in the field of special education.

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Development and validation of ‘EduSEL’: Educators' Socio-Emotional Learning questionnaire

Hemi

Kasperski²

2023

Personality and Individual Differences

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The designing structural model of relationships between psychological empowerment and self-regulating with teachers job performance

Cited by 4 publications

References 11 publications

Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China

Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China

Administrative empowerment and its relationship to job performance in special education centres in Karak Governorate: the employee perspective

Development and validation of ‘EduSEL’: Educators' Socio-Emotional Learning questionnaire

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