The determinants and effects of online privacy concerns in the context of e-commerce

Anić, Ivan‐Damir; Škare, Vatroslav; Milaković, Ivana Kursan

doi:10.1016/j.elerap.2019.100868

Cited by 66 publications

(54 citation statements)

References 55 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In terms of research topic, one of the main research enquires is to establish the theoretical framework in which the privacy was tentatively constructed, such as privacy measurement (Englehardt, et al, 2014) and privacy calculus model (Dinev & Hart, 2006). Scholars believed that by specifying how the privacy was framed, we may have a deeper understanding of the role of privacy in affecting individual's behavior and trust in the adoption of a certain service or IT product, such as e-commerce (Anic, et al, 2019).…”

Section: Information Privacymentioning

confidence: 99%

“…However, studies have highlighted growing information privacy concerns amongst individuals as one of the main reasons for their reluctance to engage in B2C ecommerce transactions (e.g. Ghayoumi, 2016;Kim & Kim, 2017;Anic et al, 2019). Online vendors have adopted various methods to alleviate consumers' information privacy concerns, one of the most popular being to publish a privacy policy on their website (Bansal et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Privacy-deprived e-commerce: the efficacy of consumer privacy policies on China's e-commerce websites from a legal perspective

Zhu

Srivastava²,

Sutanto

2020

ITP

View full text Add to dashboard Cite

PurposeDespite grave public concerns over information privacy and ongoing academic explorations of privacy policy, there is a general lack of understanding toward this issue in the legal context in China, the largest e-commerce market in the world. Departing from the extant literature of general discussion in nature, the authors undertook an exploratory study on the efficacy of e-commerce websites' privacy policies in China from the legal perspective.Design/methodology/approachThe authors drew on a qualitative grounded theory approach to identify selective codes relating to the focal issue and established a theoretical framework therefrom. The authors then conducted theoretical integration by linking them to the Theory of Development Blocks and the System Justification Theory.FindingsThe research identifies a general distrust of Chinese consumers toward privacy policies and highlights that despite their growing concerns about privacy, the privacy policies are largely ineffective in reflecting legal enforcement, changing their perceptions or influencing purchase behaviors. It also reveals that the current Chinese legislation is unable to fully render consumers' confidence in e-commerce websites' privacy policies effectiveness and privacy protection due to its limited recognition and influences among them.Originality/valueThe research has multiple ramifications. The authors empirically confirmed a mismatch between customers' perception of privacy policies and their actual behaviors and then theoretically explained the seemingly conflicting scenario in the context of development block of legal enforcement and system justification. The authors theorized the absence of the legal enforcement in privacy policies to supplement the legal perspective to the literature. The research further leads us to suggest that the time has come to update and strongly enforce privacy regulation in China to fuel the further development of e-commerce sector in practice.

show abstract

Section: Information Privacymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Privacy-deprived e-commerce: the efficacy of consumer privacy policies on China's e-commerce websites from a legal perspective

Zhu

Srivastava²,

Sutanto

2020

ITP

View full text Add to dashboard Cite

show abstract

“…Because customers with privacy awareness can make the necessary privacy settings when they start transactions in the previous phase to ensure that application developers always maintain privacy. The customer experience at the time of the transaction thus becomes positive and the absence of a negative thing that will happen to the customer, especially on the customer's psychological factors [22].…”

Section: Privacy Awarenessmentioning

confidence: 99%

“…Openness to information is very vulnerable to the privacy of customers. Therefore, the information check of the application can be beneficial when you perform specific online transactions [21] [22].…”

Section: Information Controlmentioning

confidence: 99%

Comparison Analysis between Mobile Banking and Mobile Payment as Determinant Factors of Customer Privacy

Chandra¹,

Abbas²,

Trisetyarso³

et al. 2020

Adv. sci. technol. eng. syst. j.

View full text Add to dashboard Cite

Mobile banking and mobile payment are currently always used by customers for financial payments. With customer payments, it is usually easier to make payments with mobile payment, because it is more practical and direct than mobile banking. However, is the privacy of both platforms understood by the customer? Research questions to be answered: 1) What are the factors that influence privacy issues in mobile banking? 2) What are the factors that influence privacy issues with mobile payments? 3) What are the factors that influence confidence in mobile banking? 4) What are the factors that influence confidence in mobile payments? 5) Does the privacy factor influence the perceived privacy? 6) Does the confidence factor influence the perceived privacy? There are two research models and 12 (twelve) hypotheses for each model. Privacy risk, subjective norm, information management factors positive influence on privacy interest, and trust. Care about privacy and trust have a positive influence on mobile payment.

show abstract

“…purchasing Thought of privacy concern may infect the purchase intention indirectly. Privacy awareness and demographics have no direct role over privacy concern (Anic et al, 2019).…”

Section: Online Privacymentioning

confidence: 99%

Purchase Decision of Online Shoppers towards Green Products

M*¹,

C²

2019

IJRTE

View full text Add to dashboard Cite

Technological advancements in this internet era, encompasses wide choice of online marketing strategies. Environmentally sustainable products or green products are of wide importance due to its efficiency in keeping the environment clean and pleasant. Green products are highly demanded by the consumers and their purchase intention through online mode is increasing day by day. Online marketing strategy is executed by web retailers for a wide range of green products. Immense studies have been done in analysing the decision of customers in demanding green products through online. The present review paper discusses more about the online customers demand, online privacy concern and the decision strategy in buying the green related products. In addition to this, the lead factors that influences customer’s purchase intention and the optimizing strategies for an efficient online purchase decision is too included.

show abstract

The determinants and effects of online privacy concerns in the context of e-commerce

Cited by 66 publications

References 55 publications

Privacy-deprived e-commerce: the efficacy of consumer privacy policies on China's e-commerce websites from a legal perspective

Privacy-deprived e-commerce: the efficacy of consumer privacy policies on China's e-commerce websites from a legal perspective

Comparison Analysis between Mobile Banking and Mobile Payment as Determinant Factors of Customer Privacy

Purchase Decision of Online Shoppers towards Green Products

Contact Info

Product

Resources

About