2016
DOI: 10.1080/00036846.2016.1153790
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The determinants and profitability of switching costs in Chinese banking

Abstract: Standard-Nutzungsbedingungen:Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden.Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich machen, vertreiben oder anderweitig nutzen.Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, gelten abweichend von diesen Nutzungsbedingungen die in… Show more

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Cited by 18 publications
(6 citation statements)
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“…The largest portions of these studies are devoted to analysing the profitability determinants of banks which operated in a specific country. Examples of these single-country research studies are those for the USA (Chaudhry et al , 1995; Tregenna, 2009; Hoffmann, 2011; Kanas et al , 2012; Chronopoulos et al , 2015; Ding et al , 2017), UK (Kosmidou et al , 2005; Saeed, 2014), Japan (Liu and Wilson, 2010), Spain (Trujillo-Ponce, 2013), Italy (Albertazzi et al , 2016), India (Badola and Verma, 2006; Manoj, 2010; Bhatia et al , 2012; Sufian and Noor, 2012; Karimzadeh et al , 2013; Sinha and Sharma, 2016; Davis and Mathew, 2017), China (Garcia-Herrero et al , 2009; Heffernan and Fu, 2008; Garcia-Herrero et al , 2009; Tan and Floros, 2012; Lee and Hsieh, 2013; Yin and Matthews, 2016; Ding et al , 2017; Tan et al , 2017), Hong Kong (Jiang et al , 2003), Switzerland (Dietrich and Wanzenried, 2011), Brazil (Afanasieff et al , 2002), Latvia (Jurevičienė et al , 2015), Lithuania (Jurevičienė et al , 2015; Naruševicius, 2018), Greece (Mamatzakis and Remoundos, 2003; Athanasoglou et al , 2005; Alexiou and Sofoklis, 2009), Turkey (Sayilgan and Yildirim, 2009; Alper and Anbar, 2011; Akbaş, 2012; Macit, 2012; Acaracvi and Calim, 2013, Ayaydın and Karakaya, 2014; Turgutlu, 2014; Ozgur and Gorus, 2016; Topak and Talu, 2017), Albania (Duraj and Moci, 2015), Vietnam (Le, 2017), Mauritius (Bhavish et al , 2017), Nigeria (Obamuyi, 2013; Chidozie and Ayadi, 2017; Ebenezer et al , 2017), Ethiopia (Rani and Zergaw, 2017; Akinkunmi, 2017), Pakistan (Gul et al , 2011; Sohail et al , 2013; Kanwal and Nadeem, 2013; Shoaib et al , 2015), Bangladesh (Majumder and Uddin, 2017), Tunisia (Bougatef and Bougatef, 2017), Indonesia (Agustini and V...…”
Section: Literature Overviewmentioning
confidence: 99%
“…The largest portions of these studies are devoted to analysing the profitability determinants of banks which operated in a specific country. Examples of these single-country research studies are those for the USA (Chaudhry et al , 1995; Tregenna, 2009; Hoffmann, 2011; Kanas et al , 2012; Chronopoulos et al , 2015; Ding et al , 2017), UK (Kosmidou et al , 2005; Saeed, 2014), Japan (Liu and Wilson, 2010), Spain (Trujillo-Ponce, 2013), Italy (Albertazzi et al , 2016), India (Badola and Verma, 2006; Manoj, 2010; Bhatia et al , 2012; Sufian and Noor, 2012; Karimzadeh et al , 2013; Sinha and Sharma, 2016; Davis and Mathew, 2017), China (Garcia-Herrero et al , 2009; Heffernan and Fu, 2008; Garcia-Herrero et al , 2009; Tan and Floros, 2012; Lee and Hsieh, 2013; Yin and Matthews, 2016; Ding et al , 2017; Tan et al , 2017), Hong Kong (Jiang et al , 2003), Switzerland (Dietrich and Wanzenried, 2011), Brazil (Afanasieff et al , 2002), Latvia (Jurevičienė et al , 2015), Lithuania (Jurevičienė et al , 2015; Naruševicius, 2018), Greece (Mamatzakis and Remoundos, 2003; Athanasoglou et al , 2005; Alexiou and Sofoklis, 2009), Turkey (Sayilgan and Yildirim, 2009; Alper and Anbar, 2011; Akbaş, 2012; Macit, 2012; Acaracvi and Calim, 2013, Ayaydın and Karakaya, 2014; Turgutlu, 2014; Ozgur and Gorus, 2016; Topak and Talu, 2017), Albania (Duraj and Moci, 2015), Vietnam (Le, 2017), Mauritius (Bhavish et al , 2017), Nigeria (Obamuyi, 2013; Chidozie and Ayadi, 2017; Ebenezer et al , 2017), Ethiopia (Rani and Zergaw, 2017; Akinkunmi, 2017), Pakistan (Gul et al , 2011; Sohail et al , 2013; Kanwal and Nadeem, 2013; Shoaib et al , 2015), Bangladesh (Majumder and Uddin, 2017), Tunisia (Bougatef and Bougatef, 2017), Indonesia (Agustini and V...…”
Section: Literature Overviewmentioning
confidence: 99%
“…Customers loyalty in the financial sector is important in the sense of enabling better economic–financial results to institutions, and understanding this phenomenon is something each time more relevant (Lewis and Soureli, 2006; Baumann et al , 2011). Therefore, it is possible to understand loyalty as a commitment of the customer in the sense of buying or using a given product and/or service, resulting on the purchase repetition and maintenance of his preference to a determinate supplier or service provider through time, even though situational influences and competition efforts have potential to cause a change or switching behavior (Oliver, 2010; Yin and Matthews, 2016). So is the relevance of companies to discriminate loyal customers from not loyal ones, opportuning strategies and ways of differentiated service rendering between them (Liang and Wang, 2008b).…”
Section: Theoretical Background and Research Hypothesesmentioning
confidence: 99%
“…Switching costs are essential in service industries (Cui et al, 2021). Switching costs play a significant role in encouraging customers to use new products or services (Yin, 2014). Switching costs impact the likelihood of customers' purchasing and retention (W. Huang et al, 2021), such that when switching costs increase, customers become increasingly unwilling to switch to another product or service (Rong-Da Liang et al, 2014).…”
Section: Switching Costmentioning
confidence: 99%