The determinants of customers’ intention to use smart lockers for last-mile deliveries

Yuen, Kum Fai; Wang, Xueqin; Ma, Fei; Wong, Yiik Diew

doi:10.1016/j.jretconser.2019.03.022

Cited by 150 publications

(114 citation statements)

References 52 publications

Supporting

Mentioning

106

Contrasting

Unclassified

Order By: Relevance

“…To examine the proposed research model and the hypothesized relationships, structural equation modelling (SEM) was employed. SEM has the distinctive advantage of accounting for all covariance in the data, which allows for the simultaneous examination of correlations, shared variance, path coefficients, and their significance, making it ideal to test for main effects [127]; additionally, it involves an analysis of theoretical constructs that are measured by latent factors [128]. The results for the direct effects of the structural model are shown in Figure 2 and Table 4.…”

Section: Structural Modelmentioning

confidence: 99%

Sharing Economy Service Experience and Its Effects on Behavioral Intention

et al. 2019

View full text Add to dashboard Cite

The sharing economy allows consumers to share spare resources through online platforms and to reduce the transaction costs by using platform services. Shared enterprises use idle resources in a more intelligent manner and share the resulting benefits with consumers. This study connects the shared enterprises’ service innovations with service experience. This study examines the consumers’ energy sharing experience and its impact on their experiential values, which in turn, affects their continued sharing energy intention. In addition, this study further examines the moderating effects of social influence and sustainability on experiential value and behavioral intentions. Data were collected from 460 Taiwanese consumers. The consumers were asked to complete a survey about their experience with Gogoro energy sharing services. Structural equation modelling (SEM) was adopted to analyze the data via IBM SPSS AMOS 25.0 (Armonk, New York, U.S.). As a result, a new four-element sharing economy service experience model was suggested; the service experience had a significant and positive effect on the behavioral intention. Additionally, the experiential values had significant and positive effects on the behavioral intention. Moreover, social influence and sustainability had significant and positive moderating effects on the relationships between experiential values and behavioral intention.

show abstract

Section: Structural Modelmentioning

confidence: 99%

Sharing Economy Service Experience and Its Effects on Behavioral Intention

et al. 2019

View full text Add to dashboard Cite

show abstract

“…The technology, especially the mobile app, plays a central role in the food delivery process. In particular, in last-mile logistic services, online technologies allow companies to deliver orders to a specific place at a specific moment with high accuracy and reliability [27]. The food delivery service commonly has a fixed cost, which is based on agreements made with the establishments and on the distance between the restaurant and the consumer's address.…”

Section: Introductionmentioning

confidence: 99%

Mobile Apps Use and WOM in the Food Delivery Sector: The Role of Planned Behavior, Perceived Security and Customer Lifestyle Compatibility

2020

View full text Add to dashboard Cite

This research examines the phenomenon of food delivery services from the mobile app user’s perspective and how consumers’ lifestyles are changing because of the convenience provided by the apps. By means of an online survey targeted at US food delivery app customers, our study analyzes the main motivations that lead them to use and recommend these technology-based services. The results of the study revealed that some of the theory of planned behavior model variables (i.e., attitude toward the behavior, subjective norms), influence customer use and word-of-mouth (WOM) intentions. Security influences intention to spread WOM, whereas customer lifestyle compatibility influences intention to use the food delivery apps. A post hoc analysis revealed that perceived control is only important for older customers, who need to perceive that they control the apps before they will recommend them to other customers. The findings of the study are discussed and contrasted with previous research in the field. The managerial implications derived from the findings provide practical guidance for food delivery app companies. Further research avenues are suggested to encourage scholars to continue investigating the challenge of the diffusion of mobile apps in the food delivery and related sectors.

show abstract

“…e "last-kilometer" of logistics means not only to meet the basic requirement that goods are not damaged in the transportation process, but also to gradually develop to a high speed of distribution and attract consumers with higher quality services [11]. ere are two main logistics modes and the first is warehousing mode.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In addition, while the types of goods are limited for UAV, safety issues cannot be ignored [21][22][23]. In order to retain the advantages of the two modes, combined with the two modes, one channel in the three-level process is delivery by courier [11][12][13][14][15][16][17][18][19], the other channel uses third-party logistics equipment [20][21][22][23].…”

Section: Literature Reviewmentioning

confidence: 99%

“…As Eshghi et al [30] shown, business managers need to seek advantages and avoid disadvantages of dual channels and control the conflicts brought by them within a reasonable range. is is also the focus and difficulty of research to think and study carefully in light of company's actual situation from previous studies [11][12][13][14][15][16][17][18][19][20][21][22][23].…”

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

A Contract Coordination Model of Dual-Channel Delivery between UAVs and Couriers Considering the Uncertainty of Delivery for Last Mile

Chen

Song

et al. 2019

Discrete Dynamics in Nature and Society

View full text Add to dashboard Cite

For the traditional last-kilometer delivery, commodities are sent from the distribution center to the distribution transfer station, which are then delivered by the couriers from the distribution transfer station to the consumers. This single distribution channel cannot prioritize services for consumers closer to the distribution center, resulting in a waste of distribution resources. To deal with the last-kilometer delivery problem, this paper attempts to build a dual-channel distribution system consisting of UAVs and couriers. And the impact of the market allocation proportion on the expected profit of the last mile service through the two different distribution channels is discussed and analyzed. It is proved that the improved revenue sharing contract can realize the coordination of the dual-channel distribution between UAVs and the couriers. The numerical examples verify the effectiveness of the model and contract coordination. According to the research, first, with the increase in the uncertainties of the delivery quantity, the profit of the UAV channel shows a downward trend, while the profit of the courier channel remains basically the same. This is because the labor cost of the courier channel is relatively stable. Second, with the increase in the market allocation proportion of the last-kilometer delivery, the optimal delivery quantity of the UAV channel and the optimal order quantity of the courier channel are both increasing, while the overall profit of the last-kilometer is first rising and then decreasing. Third, the expected profit of the UAV channel and the courier channel can achieve Pareto improvement through the improved revenue sharing contract.

show abstract

The determinants of customers’ intention to use smart lockers for last-mile deliveries

Cited by 150 publications

References 52 publications

Sharing Economy Service Experience and Its Effects on Behavioral Intention

Sharing Economy Service Experience and Its Effects on Behavioral Intention

Mobile Apps Use and WOM in the Food Delivery Sector: The Role of Planned Behavior, Perceived Security and Customer Lifestyle Compatibility

A Contract Coordination Model of Dual-Channel Delivery between UAVs and Couriers Considering the Uncertainty of Delivery for Last Mile

Contact Info

Product

Resources

About