1997
DOI: 10.1111/j.1539-6924.1997.tb00842.x
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The Determinants of Trust and Credibility in Environmental Risk Communication: An Empirical Study

Abstract: This study examines a key component of environmental risk communication; trust and credibility. The study was conducted in two parts. In the first part, six hypotheses regarding the perceptions and determinants of trust and credibility were tested against survey data. The hypotheses were supported by the data. The most important hypothesis was that perceptions of trust and credibility are dependent on three factors: perceptions of knowledge and expertise; perceptions of openness and honesty; and perceptions of… Show more

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Cited by 592 publications
(423 citation statements)
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References 14 publications
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“…This is an example where trust is a key component in the science-policy relationship (Whyte and Crease 2010;Hunt and Shackley 1999). In environmental risk communication, trust and credibility are determined by factors like the perceived competence and objectivity of the source (Peters et al 1997;Renn and Levine 1991). Trust might be also attributed to opportunism of policymakers in placing responsibility for action onto the scientists (Grundmann 2006) or on misinterpretation by policymakers of the meaning and implications of the 2°C target.…”
Section: Framingmentioning
confidence: 99%
“…This is an example where trust is a key component in the science-policy relationship (Whyte and Crease 2010;Hunt and Shackley 1999). In environmental risk communication, trust and credibility are determined by factors like the perceived competence and objectivity of the source (Peters et al 1997;Renn and Levine 1991). Trust might be also attributed to opportunism of policymakers in placing responsibility for action onto the scientists (Grundmann 2006) or on misinterpretation by policymakers of the meaning and implications of the 2°C target.…”
Section: Framingmentioning
confidence: 99%
“…20,34,35 Only when trust has been established can other goals, such as education and consensus building, be achieved. Trust can only be built over time and is the result of ongoing actions, listening, and communication skill.…”
Section: The Trust Determination Modelmentioning
confidence: 99%
“…To establish or maintain trust, third-party endorsements from trustworthy sources should ideally be undertaken, as well as the use of four trust determination factor pairs: caring and empathy; dedication and commitment; competence and expertise; and honesty and openness. 35 Evaluation studies indicate that individual or small group settings, such as information exchanges and public workshops, are the most effective venue for communicating these trust factors. 5,28 The principle of trust transference states that a lower trusted source typically takes on the trust and credibility of the highest trusted source with the same position on the issue.…”
Section: The Trust Determination Modelmentioning
confidence: 99%
“…In the 1990s scholars in risk communication added more components to the growing list, including competency, caring, consistency, predictability, knowledge, commitment to a goal and faith in the source's good will (27)(28)(29)(30) . The wealth of research offers scholars many methods for measuring trust and credibility.…”
Section: Trust In Health Communicationmentioning
confidence: 99%