“…The clinician appeared to have a crucial role in the process of engagement [30, 31, 43-45, 48, 49, 51, 52]; several authors suggested this required significant skill [31,50]. Communication appeared central [10,48] with the patient feeling able to talk and tell their story and sensing this was listened to [40,43,45,48,50] and understood [48,50]. Also identified as key to 'engaging with' were responsiveness to the patient [50], seeing them as a person rather than a diagnosis or impairment [30,43,45,46,48,49,52,53], demonstrating a genuine interest in getting to know the person and their story [50,53], addressing core needs [33,47], valuing their expertise [29,30,43,46] and strengths [31].…”