The development of a competency model and its implementation in a power utility cooperative: an action research study

Abstract

Purpose The purpose of this paper is to trace the development of a competency model in a medium-scale power utility company located in the Midwest USA. Design/methodology/approach The model is developed based on insights drawn from the literature, company documents, and primary interviews with the key company stakeholders. The research process was carried out according to the guidelines of action research methodology. Findings Competencies required for employees were identified and operationally defined. Existing competencies were inventoried and superimposed on the required competencies. Gaps in competency presence and proficiency levels were noticed. The competencies required for effective performance were distributed across different levels in the hierarchy, according to the competency needs of each hierarchical level. Practical implications Attempts to tie these competencies to employee selection, succession planning, performance appraisal, training need assessment, leadership development, etc., are currently ongoing. The case company has also initiated a competency-driven leadership development process. Possible adaptations of this model for similarly placed companies in other sectors are discussed. Originality/value This is an original case study based on primary data, conducted as action research.

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