Human factors play a critical role in underground mine evacuations, significantly impacting performance during emergencies. Traditional mine evacuation strategies rely on predetermined routes and static signs, but these methods do not account for the dynamic and unpredictable nature of real emergencies or the diverse behaviors of individuals. This research addresses these limitations by using agent-based simulations to explore evacuation behavior and performance in underground mines. The study involved three key steps. First, agent-based simulations were deployed to model both individual and group behaviors during emergencies. Second, evacuation performance was compared across three scenarios: miners following traditional passive signage, those making decisions in chaotic conditions, and miners equipped with smart evacuation devices. Finally, evacuation times were quantified to assess the effectiveness of each approach. The results revealed that miners using smart devices improved evacuation efficiency by 35% compared with those relying on passive signage and by 37% compared with chaotic decision-making scenarios. The median evacuation time was reduced from 10.8 min with passive signage to 7 min when using smart devices, taking varying stamina levels into account. These findings underscore the importance of integrating intelligent systems that account for pre-evacuation and wayfinding behaviors, offering new insights and setting a higher standard for emergency protocols in underground mining.