This paper is based on an evaluation of a telemental health service, 'Let's Keep Talking', based in Liverpool, England. Telephone interviews were conducted with service users and volunteers, exploring both the utility of the service model in the pandemic context and its long-term viability. Findings highlight multiple benefits of this model, which has the potential to generate transformative change within the lives of both clients and volunteers. However, the particular benefits of face-to-face contact were also emphasised, ultimately supporting an argument for blended models of care. Key recommendations pertain to blended care and revisiting the service communications strategy.