The Differences in Risk Perception between Millennials and Baby Boomers in Online Transactions

Mulia, Dipa

doi:10.24912/jm.v23i3.570

Cited by 7 publications

(10 citation statements)

References 14 publications

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“…The most important variable which made a statistically unique contribution, as a predictor of total prevention behavior in this case, was the perceived risk across generations. This finding is consistent with the literature ( Krewski et al, 2006 ; Tandi et al, 2018 ; Morgan et al, 2019 ; Mulia, 2019 ). Furthermore, in regards to preventive behavior, COVID-19 health anxiety was positively associated and automatic negative thoughts were negatively associated predictors.…”

Section: Discussionsupporting

confidence: 94%

“…Demographic variables and disease knowledge were previously investigated in the literature, but less was comprehensively written on the specific psychological variables chosen in this study (perceived risk, COVID-19 health anxiety, negative automatic thoughts, and psychological flexibility). One of the most researched psychological factor from the targeted variables was the perceived risk, which has a statistically significant association with prevention behavior ( Mulia, 2019 ; Asmundson and Taylor, 2020 ; Dryhurst et al, 2020 ). Health anxiety, automatic negative thoughts and psychological flexibility were analyzed in the context of mental health issues and COVID-19, but they were not specifically linked to prevention behavior and this approach that we took, highlighted many new and diverse statistically significant associations.…”

Section: Discussionmentioning

confidence: 99%

“…Age influences the subjective perceptions of risk associated with diseases and facilitates preventive behavior ( Krewski et al, 2006 ). Significant differences in disease risk perception was revealed between generations and between genders ( Tandi et al, 2018 ; Morgan et al, 2019 ; Mulia, 2019 ). Women in general and older groups reported greater concerns about health risk.…”

Section: Introductionmentioning

confidence: 99%

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Psychological Predictors of COVID-19 Prevention Behavior in Hungarian Women Across Different Generations

et al. 2021

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BackgroundAge related differences were found in prevention behavior, showing that older individuals tend to be the most proactive. The aim of the study was the identification of psychological predictors on COVID-19 prevention behavior in women, across four generations. In addition, the predictive role of the psychological variables was explored through the lens of negative and positive information processing perspective on total and domain-specific COVID-19 prevention behavior.MethodsA cross-sectional research was conducted. The sample included 834 Hungarian speaking women. The assessed variables were: COVID-19 knowledge, risk perception, COVID-19 health anxiety, negative automatic thoughts, psychological flexibility, and four domains of COVID-19 prevention behavior (social distancing, general hygiene, information seeking, health behavior). A three-level hierarchical linear regression analysis was conducted to investigate the predictors of preventive behavior in each generation.ResultsA diversity across generations was found. In case of baby boomer generation, the final model explained 32.4% of the variance for total prevention behavior [F(14,215) = 8.847, p < 0.001], and only perceived risk made a significant contribution. For Gen X the final model accounted for 21.1% of variance of total prevention behavior [F(14,341) = 7.788, p < 0.001], marital status, perceived risk, COVID-19 health anxiety, and negative automatic thoughts made significant contributions. In case of Gen Y the final model accounted for 6.2% of variance on total prevention behavior [F(14,147) = 1.761, p = 0.05], only perceived risk had a contribution to the final model. For Gen Z the final model accounted for 23.4% of variance on total preventive behavior [F(13,71) = 2.979, p = 0.002], and only psychological flexibility made a contribution to the model. The results on the distinct domains of COVID-19 prevention behavior emphasized details in the dissimilarity among generations.ConclusionThe role of generational identity on COVID-19 prevention behavior is relevant. The coexistence of negative and positive information processing may have its beneficial role in certain areas of prevention.

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Section: Discussionsupporting

confidence: 94%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Psychological Predictors of COVID-19 Prevention Behavior in Hungarian Women Across Different Generations

et al. 2021

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“…Individual risk perception is tied to the utilization of prevention techniques, which can stop the spread of the virus (Dryhurst et al, 2020). The results of the study led by Mulia (2019) demonstrated a diversity in risk perception of COVID-19 between different generations. According to Morgan et al (2019) higher perceived risk was found in the older participants.…”

Section: Introductionmentioning

confidence: 99%

The Moderation Effect of Generation on the Relationship between Psychological Flexibility and Covid-19 Preventive Behaviour among Females

Kotta¹

2020

Proceedings of ‏The 11th International Conference on Humanities, Psychology and Social Sciences

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Disease prevention behaviour is essential during the ongoing COVID-19 pandemic. How people respond to information and regulations to control this infectious disease, could be influenced by their age and generational identity. An individual with an optimal level of psychological flexibility can adapt to challenging situations more efficiently. Hence, the purpose of the present study was to investigate the moderating effect of generation on the relationship between psychological flexibility and Covid-19 preventive behaviour among different generational cohorts of women (baby boomers, X, Y and Z). Data were collected through an online survey. The responses of 834 Hungarian speaking women, aged between 18 and 75 years old, were successfully gathered. The moderation effect was calculated using the PROCESS macro in SPSS. A statistically significant moderation effect of generation was found on the relationship between psychological flexibility and COVID-19 prevention behaviour and the interaction added a small, but significant contribution to the final model predicting preventive behaviour. In Generation Z, psychological flexibility predicted an increase in preventive behaviour, but no significant prediction was found among other generational cohorts. Females in their twenties seemed to be more engaged in COVID-19 prevention behaviour, if their psychological flexibility was higher, but failed to comply with health recommendations and safety protocols at low levels of flexibility. This study may provide a new perspective on how generational cohorts can influence the effect of psychological factors on Covid-19 preventive behaviour.

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“…Dimana kualitas pelayanan yang baik akan menumbuhkan kepuasan pelanggan, seperti yang dilakukan blue bird dan grab (Apriyani dan Mahmudi, 2019). Dalam produk jasa, persepsi konsumen terasosiasi langsung dengan perusahaan melalui merek, diasumsikan bahwa persepsi risiko tetap sama tanpa memperhatikan kredibilitas dari masing-masing platform e-commerce (Mulia, 2019). Maka dari itu, merek suatu perusahaan jasa menjadi sangat penting, terutama dalam menghadapi persaingan, mengingat karakter jasa yang intangible, dimana konsumen melihat merek pada perusahaan jasa sebagai harapan atau persepsi dan pembelian jasa yang mereka lakukan sama saja dengan membeli merek dari perusahaan, maka dari itu citra merek dari sebuah perusahaan jasa sangatlah penting.…”

Section: Introductionunclassified

Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan pada Transportasi Online Roda Dua PT X

Istiana

2021

jm-uika

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<div><p class="1eAbstract-text"><em>The industrial revolution 4.0 changes the direction of human activity from conventional to digital, almost all aspects of life. as happened in the world of transportation, where the digital era presents transportation that can be ordered through our gedget. The purpose of this study was to determine, analyze and examine the relationship between the influence of service quality, security, price perception, payment methods and efficiency on customer satisfaction. This type of research is conclusive, namely finding evidence of a causal relationship (causal relationship) between variables. The number of indicators in this study were 24 indicators, so the number of samples to be taken for this study were 264 respondents. The results of the analysis state that the Efficiency variable has a significant positive effect on the Customer Satisfaction variables. While the variables of security, service quality, and perceived price have a positive effect on customer satisfaction but not significant, while the payment method variable has a positive and significant effect on customer satisfaction. Service quality does not have a significant effect on customer satisfaction, the security variable does not significantly influence customer satisfaction.</em></p></div>

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The Differences in Risk Perception between Millennials and Baby Boomers in Online Transactions

Cited by 7 publications

References 14 publications

Psychological Predictors of COVID-19 Prevention Behavior in Hungarian Women Across Different Generations

Psychological Predictors of COVID-19 Prevention Behavior in Hungarian Women Across Different Generations

The Moderation Effect of Generation on the Relationship between Psychological Flexibility and Covid-19 Preventive Behaviour among Females

Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan pada Transportasi Online Roda Dua PT X

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