The digitalization of the supply chain management of service companies

Bentalha, Badr; Hmioui, Aziz; Alla, Lhoussaine

doi:10.1145/3368756.3369005

Cited by 21 publications

(5 citation statements)

References 21 publications

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“…In a similar vein, GSCM also relies heavily on technology with the existence of centralized information management system that is differently and independently exists within the organization. In this regard, when the skills to utilize digital technology is owned by firms or individuals within it, it will enable them to exchange information, facilitate collaboration, and answer to sustainability issues they currently face (Bentalha, Hmioui & Alla, 2019).…”

Section: Introductionmentioning

confidence: 99%

Green human resource management, green supply chain management, green lifestyle: Their effect on business sustainability mediated by digital skills

Setyaningrum

Muafi²

2023

JIEM

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Purpose: This study aims to empirically test and analyze the role of Green Human Resource Management (GHRM) and Green Supply Chain Management (GSCM) and Green Lifestyle on business sustainability mediated by digital skills.Design/Methodology: This study involved logistics managers at manufacturing companies in DKI Jakarta and West Java, Indonesia. It is because these two provinces have the largest manufacturing companies in Indonesia. From a late survey, the researchers obtained data from 250 questionnaires that were distributed. Then from all the data, there were 218 data that could be processed for further analysis. This study utilized the Structural Equation Model (SEM) analysis technique with AMOS 24 software in the data testing process.Findings: This study has confirmed a number of findings including: With the current COVID-19 Pandemic, Green Human Resources Management (GRHM) and Green Supply Chain Management (GSCM) are needed in Business Sustainability. GSCM has a positive effect on Business Sustainability (BS). Indonesia is also facing a revolution of 4.0 and 5.0, and Green Human Resources Management (GHRM) practice has an influence on BS and is deemed having significant and positive effect. In addition, manufacturing companies support the practice of green environment so that Green Supply Chain Management (GSCM) practice needs Digital Skill (DS) in enhancing its performance. Also, it has been proven in this research that GSCM has positive and significant effect. Digital Skill (DS), however, has no direct effect on Business Sustainability (BS).Research Limitation/Implications: This study focuses on the scope of green human resource management, green supply chain management, and green lifestyle and their impact on business sustainability mediated by digital skills. The next study is expected to examine the concept of green human resource management in service companies in order to obtain unique findings and confirm the relevance of the green human resource management concept in various business phenomena.Originality/value: This study explains the concept of Green Human Resource Management (GHRM), Green Supply Chain Management (GSCM) and Green Lifestyle (GL) towards Business Sustainability (BS) which is a different concept from the concept of Human Resource Management (HRM) implemented in manufacturing companies. In addition, this study discusses the green supply chain in its influence on business sustainability. Also, this study explains the role of the concept of Digital Skills (DS) in influencing Business Sustainability (BS).Practical and Social Implication: This study is expected to be a reference for practitioners, especially in the fields of Green Human Resource Management (GHRM), Green Lifestyle (GL), and Green Supply Chain Management (GSCM) in improving Business Sustainability (BS). Furthermore, the concept of green human resource management can be used by organizations as an effective alternative to increase responsibility in increasing business sustainability. Digital skills have a very significant role in implementing the research model.

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Section: Introductionmentioning

confidence: 99%

Green human resource management, green supply chain management, green lifestyle: Their effect on business sustainability mediated by digital skills

Setyaningrum

Muafi²

2023

JIEM

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“…Taking a strategic view can be regarded as the first step in the process of company digitization (Bogoviz and Ragulina 2020), while identifying end goals helps determine how these can be achieved with the help of digitalization. When digitalization is initiated to automate legacy operations, the same problems with performance are very likely to remain (Bentalha et al 2019). Gebauer et al (2020) however found a "digitalization paradox" in which "companies invest in digitalization but struggle to earn the expected revenue growth" (p. 315).…”

Section: Key Benefits Of Business Digitalizationmentioning

confidence: 99%

Adoption and performance outcome of digitalization in small and medium-sized enterprises

Kallmuenzer,

Mikhaylov,

Chelaru

et al. 2024

Rev Manag Sci

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Digital transformation has a profound impact on businesses and various implications for firms. While some effectively navigate this digital shift, harnessing the benefits of modern technologies, many small and medium-sized enterprises (SMEs) struggle to seize the opportunities presented by this transformative process, despite its unprecedented potential. Decision-makers within SMEs often grapple with uncertainty surrounding the digitalization process, leading to hesitancy in embracing available technologies. This qualitative study endeavors to address this challenge by exploring the enablers and barriers of digitalization adoption within SMEs, while also assessing its impact on performance. In-depth interviews were conducted with SME managers, with the results revealing that several factors simplify the process of digitization in SMEs, including the appropriate technologies, and a workforce equipped with the right digital skills to use them. Conversely, we identified elements that pose barriers to digitalization, such as the risk-averse culture prevalent in many SMEs, and their reliance on outdated legacy systems. In summary, our research underscores the importance of a strategic interplay of these elements for effective digitization within SMEs. This study sheds light on the intricacies of the digitalization process, while also providing valuable insights into the factors influencing its adoption and the resulting performance outcomes in the SME context.

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“…Prospective is an analytical and reflective process that seeks to prepare the future through a rational and logical analysis of current data. It aims to identify in an exploratory way and via several possibilities and scenarios issues of the future of a particular theme (Bentalha et al, 2019;Alla et al, 2022). It is a systematic scientific process of a set of conditional and causal predictions, which include key characteristics of a particular society or group of societies.…”

Section: Smart Technologies For Sustainable Service Supply Chains: a ...mentioning

confidence: 99%

“…These ethical and environmental considerations are present in industrial and service supply chains (SSC). A service supply chain describes an institutional arrangement of a single or a group of service suppliers and providers entering into a relationship with a service customer or clients for a shared benefit (Bentalha et al, 2019). The sustainable supply chain service was proposed to simultaneously encompass and integrate investors' financial and economic orientations with stakeholders' concerns (Hmioui et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Smart Technologies for a Sustainable Service Supply Chain: A Prospective Perspective

Bentalha

2022

JEICC

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This paper aims to present new smart technologies and their implications for the sustainability of the service supply chain. Our objective is to show the opportunities offered by smart technologies in the future of service supply chains. The article develops a prospective analysis of the opportunities offered by smart technologies regarding the sustainability of the service supply chain. A prospective analysis of the possible alternatives in terms of technological and commercial opportunities but also terms of barriers to the development of technologies is proposed. This approach is guided by a literature review, interviews with experts, and a quantitative study. The prospective vision obtained traces strong development opportunities in artificial intelligence and Big-Data and exposes the strong presence of financial limits and technological risks inherent to sustainable and digital service logistics. This article proposes an original approach in terms of prospective methodology based on the PRODIN method integrating a literary study, semi-directive interviews, and a quantitative questionnaire.

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The digitalization of the supply chain management of service companies

Cited by 21 publications

References 21 publications

Green human resource management, green supply chain management, green lifestyle: Their effect on business sustainability mediated by digital skills

Green human resource management, green supply chain management, green lifestyle: Their effect on business sustainability mediated by digital skills

Adoption and performance outcome of digitalization in small and medium-sized enterprises

Smart Technologies for a Sustainable Service Supply Chain: A Prospective Perspective

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