This article implies a qualitative methodological approach and has a focus on the local tourism employees in Dubrovnik and their perception of overtourism. The empirical data are based on 12 days' field observation in July 2018, and 18 e-mail interviews with local tourism employees. The data analysis method has been thematic analysis. The interviewees show a high level of awareness and concern about the problem. Overcrowding, traffic congestion, various physical damages, displacement of locals in Old Town, low quality of tourist experiences and lower quality of life for locals, increased prices are among problems caused by overtourism in Dubrovnik. Factors related to seasonality, physical geographic conditions, cruise ships are the most problem makers and the interviewees prefer tourists that stay overnight. Their most frequent solution suggestions are reduction of the number of cruise ships followed by stricter rules of the establishment and of quality for accommodations, caterings and shops.
ABOUT THE AUTHORSSaeid Abbasian is Associate professor of Social Geography and is currently working as senior lecturer in Tourism Studies at Södertörn University in Stockholm. He is also coordinator of international Master's degree programme in Tourism Studies. In his teaching he has mainly focus on sustainable urban/city tourism. His research interests include various aspects related to tourism, plus woman-owned and immigrantowned businesses.Gustaf Onn is PhD candidate in Business Administration and currently is working as lecturer in Tourism studies at Södertörn University in Stockholm. He is coordinator of Bachelor's degree programme in Tourism Studies. In his teaching he has focus on sustainable urban/city tourism. His research interests include urban tourism and sustainable archipelago tourism with main focus on entrepreneurship conditions in Stockholm archipelago environments.Denis Arnautovic is undergraduate student in Tourism Studies at Södertörn University and currently working as mentor at Mälardalen University in Västerås, Sweden.
PUBLIC INTEREST STATEMENTThis study focuses on the tourism employees in Dubrovnik and their perception of overtourism in their town. It is based on 12 days' field observation in the town in July 2018, and interviews with 18 employees in the local tourism industry. The results indicate that overcrowding, traffic congestion, physical damages, displacement of locals in Old Town, low quality of tourist experiences and lower quality of life for locals, increased prices are among problems caused by overtourism in Dubrovnik. Seasonality, physical geographic conditions of the city, and cruise ships are the most problem makers and the interviewees prefer tourists that stay overnight. Their most frequent solution suggestions are reduction of the number of cruise ships followed by stricter rules of the establishment and of quality for accommodations, caterings and shops. Based on the field observation, the authors suggest that Dubrovnik should be a pedestrian area city, expelling cars, and they su...