The Effect of Applying Accreditation Standards on Patients’ Satisfaction in Jordanian Governmental Hospitals

Saif, Naser Ibrahim

doi:10.5539/mas.v12n9p57

Cited by 12 publications

(21 citation statements)

References 5 publications

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“…Based entirely on this argument, it is already clear that Jordan is one of the Arabian Peninsula's most developed countries. For example, one Jordanian hospital concerned with improving the quality of its performance in terms of treatment methods (Saif, 2018). According to the health care accreditation assessments, Jordan's hospital management system is oriented towards enabling hospitals to flourish in their organisational capacity (A'aqoulah, Kuyini, Ajlouni, Saif, & Al-Raoush, 2016).…”

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confidence: 99%

Benefits of applying for hospital accreditation: The perspective of staff

2020

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Aim This investigation aimed to explore the benefits associated with implementing an accreditation programme in hospitals in Jordan, from the perspective of doctors and nursing staff. Background Although Jordan is one of the first Arab countries in the Middle East to adopt accreditation standards, little has been identified with regard to the benefits of implementing accreditation for the quality of health care in Jordanian hospitals. Method A qualitative approach was employed in this project. Face‐to‐face interviews were therefore conducted with 10 nurses at different levels and 10 doctors, including different specialists from two Jordanian hospitals (one private and one public). Result Four key benefits of accreditation were recognized in the sampled hospitals: quality improvement, patient satisfaction, patient safety, cost‐effectiveness and improved reputation. Conclusion This study has tried to offer an in‐depth understanding of the impact of this programme. The results reveal that while professionals project a positive attitude to accreditation, their opinions are built on substantial information and supported by evidence‐based study or monitoring plans, which could determine and quantify the precise benefits of accreditation in terms of quality. Implications for Nursing Management This investigation may be important for nurses, especially in managerial positions. Recommendations for implementing accreditation in Jordanian hospitals were derived from this examination.

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confidence: 99%

Benefits of applying for hospital accreditation: The perspective of staff

2020

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“…Four studies indicated a neutral impact on patient satisfaction and experience (Aboshaiqah et al, 2016;Marzban et al, 2017;Saif, 2018;Shahijan et al, 2015). No associations between accreditation status and access and communication indicators were found, based on patients' perceptions (Aboshaiqah et al, 2016).…”

Section: Patient Satisfaction and Experiencementioning

confidence: 99%

The impact of hospital accreditation in selected Middle East countries: a scoping review

Khan

Yousefinezhadi

Hinchcliff

2021

JHOM

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PurposeThere is conflicting evidence concerning the impact of hospital accreditation programmes, including across the Middle East Region, where such programmes have been most recently implemented in Iran, Jordan and Saudi Arabia. This paper maps available evidence regarding the impact of hospital accreditation in these three countries and draws attention to knowledge gaps for consideration.Design/methodology/approachThis scoping review was conducted in 2020, using the Arksey and O'Malley framework. Five research databases were searched, along with five government and accreditation agency websites. Searches were complemented by citation chaining. English and Arabic publications evaluating hospital accreditation in the selected countries were included. Commentaries and articles not based on primary data collection and reviews of existing registry data were excluded. There were no exclusions based on study design or methods. A descriptive numerical summary and thematic analysis were used to synthesise the literature.Findingsstudies were included. The majority (n = 35) were published since 2014 and conducted in Saudi Arabia (n = 16). Four themes emerged: organisational impacts, patient safety, quality of care, and patient satisfaction and experience. The literature generally highlights positive impacts of accreditation, but most studies were based solely on health professionals' subjective perceptions. “Organisational impacts” had the largest, and strongest body of supporting evidence, while “patient safety” had the least and most variable evidence.Originality/valueOpportunities to strengthen the design and evaluation of hospital accreditation programmes in the selected countries are highlighted. Additional experimental, mixed-method research is recommended to strengthen the evidence base and inform practical enhancements to hospital accreditation programmes in the region.

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“…Rumah sakit dan tenaga kesehatan telah melaksanakan akreditasi dalam pemberian pelayanan kesehatan berfokus pada pasien. Rumah sakit harus mengimplementasikan standar akreditasi agar dapat meningkatkan kepuasan pasien, mutu pelayanan dan keselamatan pasien 20 , baik sebelum atau di masa pandemi tetap terjamin. Hasil penelitian menggambarkan bahwa standar keselamatan mempengaruhi secara bermakna mutu pelayanan dan keselamatan pasien sebelum dan di masa Pandemi Covid-19.…”

Section: Pengaruh Penerapan Standar Akreditasi Terhadap Mutu Dan Keselamatan Pasien Pada Sebelum Dan DI Masa Pandemi Covid-19unclassified

Penerapan Standar Akreditasi Terhadap Mutu Dan Keselamatan Pasien Sebelum Dan Selama Pandemi Covid 19

Asmirajanti

Aliyupiudin²,

Rusmini

et al. 2021

JHA

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Latar Belakang: Rumah sakit sebagai institusi pemberi jasa pelayanan kesehatan kepada masyarakat harus memperhatikan mutu dan keselamatan pasien. Keselamatan pasien harus dijadikan budaya oleh semua tenaga kesehatan di rumah sakit sehingga dapat meningkatkan mutu pelayanan. Masyarakat berhak mendapat pelayanan kesehatan yang menjamin kenyamanan, keamanan dan keselamatan. Rumah sakit harus mempersiapkan sarana prasarana, ketenagaan, pelayanan dan keselamatan pasien sesuai dengan standar yang telah ditetapkan baik sebelum atau di masa pandemi Coronavirus Disease 2019 (Covid-19). Tujuan: Mengetahui pengaruh penerapan standar akreditasi terhadap mutu dan keselamatan pasien, pada sebelum dan di masa Pandemi Covid–19. Metode: Penelitian ini merupakan penelitian kuantitatif cross sectional dengan insidental sampel sebanyak 384 tenaga kesehatan di tiga RS penerima pasien Covid-19, yaitu di Bogor, Semarang dan Solo. Penelitian dilaksanakan pada bulan Agustus–Oktober 2020. Instrumen penelitian menggunakan kuesioner hasil elaborasi mengacu pada Standar Nasional Akreditasi RS (SNARS) yang telah diuji validitas dan reliabilitas, serta disebarkan melalui formulir elektronik. Data dianalisis secara univariat, bivariat dan multivariat dengan regresi linear multipel. Hasil: Hasil penelitian ini menunjukkan bahwa terdapat peningkatan sebelum dan selama pandemi sebesar 1,72% pada standar keselamatan, 1.07% pada standar pelayanan, 1,86% pada standar sarana prasarana, 0,38% pada standar ketenagaan, dan 1,45% pada standar mutu dan keselamatan pasien. Standar keselamatan dan standar pelayanan berpengaruh signifikan terhadap mutu pelayanan dan keselamatan pasien setiap kali melaksanakan standar keselamatan, dan standar pelayanan akan meningkatkan 0,95 dan 1,05 kali mutu pelayanan dan keselamatan pasien sebelum dan di masa pandemi Covid-19 (p<0,00). Kesimpulan: Semua rumah sakit telah menerapkan standar akreditasi dalam pemberian pelayanan kepada pasien. Rumah sakit harus mengelola dan mengawasi keselamatan pasien, pemberian pelayanan, sarana prasarana dan ketenagaan secara terus menerus selama menghadapi peningkatan jumlah pasien Covid-19 agar mutu pelayanan dan keselamatan pasien tetap terjamin.

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The Effect of Applying Accreditation Standards on Patients’ Satisfaction in Jordanian Governmental Hospitals

Cited by 12 publications

References 5 publications

Benefits of applying for hospital accreditation: The perspective of staff

Benefits of applying for hospital accreditation: The perspective of staff

The impact of hospital accreditation in selected Middle East countries: a scoping review

Penerapan Standar Akreditasi Terhadap Mutu Dan Keselamatan Pasien Sebelum Dan Selama Pandemi Covid 19

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