The effect of biophilic design on customer's subjective well-being in the hotel lobbies

Song, Chengli; Ali, Faizan; Çobanoğlu, Cihan; Nanu, Luana; Lee, Seung Hyun

doi:10.1016/j.jhtm.2022.07.008

Cited by 26 publications

(17 citation statements)

References 77 publications

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“…The prevalence of a biophilic mindset in consumers' minds has been extensively studied (Gillis & Gatersleben, 2015; Kellert et al, 2011). A few examples of outcomes out of individuals' perception of naturalness are the following: (a) fulfillment of the human need for exposure to nature (Lee, 2019); (b) sentiments of self‐image congruity and delight (Song et al, 2022); (c) greater feelings of mindfulness and spirituality (Kellert, 2018); and superior productivity (Peters & D'Penna, 2020). Our theorization follows this line of thought.…”

Section: Discussionmentioning

confidence: 99%

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Key Factors that Influence Consumer Preferences for Natural‐Hyped Products

Velasco

Cardenas

Cárdenas

et al. 2022

Psychology and Marketing

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Natural‐hyped products are receiving greater attention from and acceptance by consumers worldwide. Environmental factors that foster the demand for natural‐hyped products, specifically hemp‐based products include the deregulation of the cannabis industry and greater consumer desire for natural foods. Adding to this, the strategic use of stimulant type of cues (e.g., a cannabis leaf) included in product logos, ads, and packaging, seems to create hype associations when evaluating hemp‐based products. In this context, this study presents empirical evidence (three experiments and two qualitative studies) that illustrates consumer preference for hemp‐based products over ones that do not include hemp as an ingredient (hemp‐free). The research focuses on identifying the psychological determinant that orients consumers towards hemp‐based products. Findings suggest that the perceived naturalness is the psychological mechanism behind consumers positive evaluation of hemp‐based products. Moreover, this study presents evidence that this evaluation is enhanced by the consumer's need for stimulation. Implications of the findings for the role of perceived naturalness and the need for stimulation in marketing strategies are discussed.

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Section: Discussionmentioning

confidence: 99%

“…. A few examples of outcomes out of individuals' perception of naturalness are the following: (a) fulfillment of the human need for exposure to nature (Lee, 2019); (b) sentiments of self-image congruity and delight(Song et al, 2022); (c) greater feelings of mindfulness and spirituality(Kellert, 2018);…”

mentioning

confidence: 99%

Key Factors that Influence Consumer Preferences for Natural‐Hyped Products

Velasco

Cardenas

Cárdenas

et al. 2022

Psychology and Marketing

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show abstract

“…However, other research contradicts the claim about biophilic design outcomes. For example, Song et al (2022) found no evidence that the presence of biophilic components affected customers’ psychological responses or subjective well-being. Also, introducing vegetation to the store environment did not evoke feelings of excitement, perhaps because customers are too familiar with such natural elements, so the presence of plants was not enough to surprise/excite shoppers (Brengman et al, 2012).…”

Section: Literature Reviewmentioning

confidence: 95%

All That Glitters is Not Green: Impact of Biophilic Designs on Customer Experiential Values

Lee

Tao

Douglas

et al. 2022

Journal of Hospitality & Tourism Research

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Since COVID-19, people appreciate fully immersing themselves in nature. Bringing elements of nature into service spaces has been an important concern for marketers. Yet, there have been only a few studies addressing the impact of natural and biophilic aspects within servicescapes. This study investigated the effect of biophilic design on experiential values such as esthetics, escapism, economic value, and attitude toward hotels and the role of the hotel segment and its environmental beliefs regarding green behavior on the relationships. The results indicated that in a luxury hotel setting, the biophilic design engendered better esthetic perceptions, escapism, economic value, and attitude toward the hotel. At a midscale hotel, a non-biophilic design induced higher experiential values. In addition, customers’ environmental beliefs had significant effects on experiential values. Results provided practical suggestions for hotel managers, marketers, and interior designers on how biophilic servicescapes can enhance a hotel’s marketing effectiveness.

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“…Although self-image congruity has received considerable attention in marketing research, the concept remains one of the least studied constructs in tourism (Han et al, 2019) with research on its effect on subjective well-being remaining limited (Song et al, 2022). In recent years, a small number of tourism and hospitality researchers have tried to investigate the relationship between these two concepts.…”

Section: Self-image Congruity and Visitors' Subjective Well-beingmentioning

confidence: 99%

“…For example, Sirgy (2019) asserted that self-congruity can affect tourists' well-being, which has indeed been supported in other marketplace contexts. Song et al (2022)'s empirical research on biophilic design in hotels indicated that consumers' subjective well-being is influenced by self-image congruity. Since self-congruity involves a process of matching a tourist's self-concept with the destination image, the greater the match, the greater the likelihood that tourists have positive well-being (e.g., positive emotions, personal happiness) (Sirgy, 2019).…”

Section: Self-image Congruity and Visitors' Subjective Well-beingmentioning

confidence: 99%

Understanding the sense‐making process of visitor experience in the integrated resort setting: Investigating the role of experience‐centric attributes

Ke-fang

et al. 2023

Journal of Tourism Research

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Almost all existing customer experience research has been based on the stimulus‐organism‐response (S‐O‐R) paradigm or the interaction‐based perspective, and very few on the sensemaking theoretical perspective. This study aims to address this gap by developing and testing an integrated conceptual model of customer experience creation based on the sensemaking theory. Focusing on the case of six luxury integrated resorts in Macao, the findings indicate that experience‐centric attributes significantly affect self‐image congruity and sense of place respectively, which in turn are positively and significantly related to subjective well‐being. In addition, both self‐image congruity and sense of place play a mediating role between customer‐centric experience and subjective well‐being.

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The effect of biophilic design on customer's subjective well-being in the hotel lobbies

Cited by 26 publications

References 77 publications

Key Factors that Influence Consumer Preferences for Natural‐Hyped Products

Key Factors that Influence Consumer Preferences for Natural‐Hyped Products

All That Glitters is Not Green: Impact of Biophilic Designs on Customer Experiential Values

Understanding the sense‐making process of visitor experience in the integrated resort setting: Investigating the role of experience‐centric attributes

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