2023
DOI: 10.47709/brilliance.v3i2.3133
|View full text |Cite
|
Sign up to set email alerts
|

The Effect of Chatbot Services on Online Shop Customer Satisfaction

Cecep M Kappi Kappi,
Lina Marlina

Abstract: The increasing trend of e-commerce users has not been matched by customer satisfaction in the shopping process. Indonesia has the highest level of dissatisfaction compared to other ASEAN countries. Although chatbot technology has been used as an aid to optimize services, dissatisfaction still occurs with regard to agility, service assurance, reliability, scalability and security. The purpose of this study is to determine chatbot services in providing customer satisfaction. The research approach uses quantitati… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

0
0
0

Publication Types

Select...

Relationship

0
0

Authors

Journals

citations
Cited by 0 publications
references
References 34 publications
0
0
0
Order By: Relevance

No citations

Set email alert for when this publication receives citations?