The Effect of Communication Skills Training on Quality of Care, Self-Efficacy, Job Satisfaction and Communication Skills Rate of Nurses in Hospitals of Tabriz, Iran

Khodadadi, Esmail; Ebrahimi, Hossein; Moghaddasian, Sima; Babapour, Jalil

doi:10.5681/jcs.2013.004

Cited by 19 publications

(12 citation statements)

References 26 publications

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“…But many experts believe that the ability to establish accurate communication is one of the most important characteristics of healthcare staff. This results in positive interaction with the patient and facilitates patient teaching [ 43 ].…”

Section: Discussionmentioning

confidence: 99%

Knowledge, practice, and associated factors of preoperative patient teaching among surgical unit nurses, at Northwest Amhara Comprehensive Specialized Referral Hospitals, Northwest Ethiopia, 2022

et al. 2023

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Background Preoperative teaching practice is very important to surgical clients in freeing them from anxiety and post-operative complications. The preoperative education received by the patients depends on the knowledge and experience of nurses. The diversity in the degree of knowledge and experience possessed by nurses may result in inadequate and ineffective preoperative preparation of patients. Therefore, this study aimed to assess the knowledge, practice, and associated factors of preoperative patient teaching among nurses working at surgical units in Northwest Amhara Comprehensive Specialized Referral Hospitals, Northwest Ethiopia, 2022. Method An institutional-based cross-sectional study triangulated with a qualitative approach was conducted from April to June 2022. The data were collected using a semi-structured self-administered questionnaire and in-depth interviews. The descriptive statistics were presented in text and tables. Analytical analysis schemes including bivariable and multivariable logistic regression were computed considering P-value < 0.05 to identify statistically significant factors. Qualitative data were analyzed with thematic analysis. Result A total of 406 participants were involved in this study with a 95.8% response rate. The adequate knowledge of nurses was 61.6% with 95% CI: (56.7, 66.3) and significantly associated with being male, nurse use of guidelines, nurses they have been trained, and nurses’ who say they do not a staff shortage had good knowledge than the counterparts. Good practice of nurses regarding preoperative patient education was 46.3% with 95% CI (41.4, 51.0) significantly associated with the presence of preoperative teaching guidelines, took training on patient education, nurses who said no staff shortage, and knowledge of preoperative patient education.. Nurses have a positive interaction with the patient and much work experience had good practice but lack of training; inadequate supplies and lack of professional prerequisites are some of the barriers identified. Conclusion Nurses’ knowledge and practice regarding preoperative patient teaching were found to be inadequate. So, it is better to strengthen training, adequate staffing, equip wards with standardized guidelines and teaching materials, motivate and create a safe working environment. Most nurses explore factors of preoperative patients’ teaching as institutional, Nurse’s related, and patient-related factors.

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Section: Discussionmentioning

confidence: 99%

Knowledge, practice, and associated factors of preoperative patient teaching among surgical unit nurses, at Northwest Amhara Comprehensive Specialized Referral Hospitals, Northwest Ethiopia, 2022

et al. 2023

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“…On the other hand, many studies such as [9,[29][30][31][32] reported failure of communication skills in health care personnel and nurses. As a result, one of the reasons of nurses' moral distress is communication problems and defects in communication skills.…”

Section: Discussionmentioning

confidence: 99%

“…The study [28] emphasizes the importance of the nurse-patient relationship as an essential part of treatment. As studies [29][30][31][32] have shown that ineffective communication is still a barrier to health care. On the other hand, poor communication with patients will lead to various problems including hiding patients' problems and needs, disrupting acquisition of correct information, reducing patients' satisfaction and obedience, and finally increasing moral distress among caregivers [33].…”

Section: Introductionmentioning

confidence: 99%

The effect of communication skills training on nurses’ moral distress: A randomized controlled trial

2022

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Background: Moral distress is one of the ethical concepts in healthcare which leads to negative consequences in patients and health care providers. Communication problems could result in moral distress in nurses. This study aimed to examine the effect of communication skills training on nurses' moral distress.Methods: This is a randomized-controlled trial study. 53 nurses working in Jahrom University of Medical Sciences in southern Iran were selected randomly. Data were collected using the Hamric moral distress. Data were analyzed using SPSS 21. Findings:The results of Mann-Whitney test showed significant difference in the moral distress of nurses between the intervention and control groups (p<0.001) one month after the intervention. Wilcoxon test showed that the mean of moral distress in nurses was significantly lower after the intervention (p<0.001). Conclusion:The findings of this study indicate that program of communication skills training reduced moral distress in nurse.

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“…Employee competencies, which are properly identified, developed, and implemented, can improve the performance of the organization's operations. (Khodadadi et al, 2013;Lans et al, 2016)…”

Section: Social Competencies and Psychosocial Properties Of Nurses' W...mentioning

confidence: 99%

Level of social competencies of nurses in primary health care and their selected work‐related determinants—A cross‐sectional study

Chrzan-Rodak

Ślusarska

Niedorys

et al. 2022

J Nursing Management

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Aim:The aim of our study was to assess the level of social competencies among primary health care nurses, and to identify the work-related determinants.Background: Developing social skills of nurses are necessary to establish better relations with patients. Improving these skills allows for higher quality of patient care, as well as patient and nurse satisfaction.Methods: For the study, 253 primary health care centres were randomly chosen in the Eastern Poland; 600 questionnaires were sent to the nurses employed in these facilities. After checking whether the data met the requirements, 446 nurses took part in the survey. The data were collected using the Social Competencies Profile, the Copenhagen Psychosocial Questionnaire, and the catalogue of primary health care nurse activities.Results: Older nurses possess lower level of social skills (r = À0.10, p = 0.04).

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The Effect of Communication Skills Training on Quality of Care, Self-Efficacy, Job Satisfaction and Communication Skills Rate of Nurses in Hospitals of Tabriz, Iran

Cited by 19 publications

References 26 publications

Knowledge, practice, and associated factors of preoperative patient teaching among surgical unit nurses, at Northwest Amhara Comprehensive Specialized Referral Hospitals, Northwest Ethiopia, 2022

Knowledge, practice, and associated factors of preoperative patient teaching among surgical unit nurses, at Northwest Amhara Comprehensive Specialized Referral Hospitals, Northwest Ethiopia, 2022

The effect of communication skills training on nurses’ moral distress: A randomized controlled trial

Level of social competencies of nurses in primary health care and their selected work‐related determinants—A cross‐sectional study

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