The Effect of Culture on Performance Expectancy, Intention, and Trust in Mobile Payment Adoption

Nguyen, Tuan Anh; Dick, Martin; Nguyễn, Bình Thị Thanh; Vu, Giang Le Quynh; Nguyen, Luan Thi Bich; Le, Hiep Dinh

doi:10.4018/ijesma.285546

Cited by 4 publications

(5 citation statements)

References 69 publications

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“…Siagian et al (2022) looked at the use of the TAM on the digital payment, whereas Musyaffi et al (2021) tried to identify the elements that influence the acceptance of digital payments using the QR Code Indonesian Standard. Nguyen et al (2022) conducted two research studies in Vietnam to examine various types of trust and the influence of culture on m-payment acceptance. Vietnam ranked first in m-payment development globally in 2019 (Nguyen et al, 2022).…”

Section: 6mentioning

confidence: 99%

“…Nguyen et al. (2022) conducted two research studies in Vietnam to examine various types of trust and the influence of culture on m‐payment acceptance. Vietnam ranked first in m‐payment development globally in 2019 (Nguyen et al., 2022).…”

Section: Literature Reviewmentioning

confidence: 99%

“…(2022) conducted two research studies in Vietnam to examine various types of trust and the influence of culture on m‐payment acceptance. Vietnam ranked first in m‐payment development globally in 2019 (Nguyen et al., 2022). Researchers can better understand trust characteristics in the adoption of m‐payments and technology in general thanks to the findings of one study (Nguyen et al., 2021), whereas another study (Nguyen et al., 2022) looks at the impact of uncertainty avoidance and collectivism based on the Hofstede cultural dimensions on m‐payment adoption.…”

Section: Literature Reviewmentioning

confidence: 99%

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Exploring digital banking adoption in developing Asian economies: Systematic literature review and bibliometric analysis

Tuli

2023

Int Social Sci J

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Consumers’ comfort and familiarity with digital interactions are helping drive the rise of digital banking. Banks are responding to customers’ demands by introducing cutting‐edge digital services designed to improve customers’ quality of life and cut costs. To better understand the obstacles preventing the widespread adoption of digital banking in developing Asian economies, we conducted a systematic literature review and bibliometric analysis for this study. The data is extracted from the Scopus database, which initially contains 4211 articles, from which 152 articles were selected using PRISMA 2020 criteria for bibliometric analysis using VOSviewer and Biblioshiny software, and 85 papers were subjected to full‐text review. The review, limited to the Scopus database, uncovered essential themes, theories and methodologies used in prior research. We discuss constraints, difficulties and research gaps, illuminating critical regions of the field. Our findings offer helpful information for developing strategies to encourage the use of digital banking. The unexplored areas of crowdfunding, Robo‐advisors, payment apps, neo banks, P2P lending apps and investing apps were highlighted as future research directions.

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Section: 6mentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

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Exploring digital banking adoption in developing Asian economies: Systematic literature review and bibliometric analysis

Tuli

2023

Int Social Sci J

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“…Under different cultural backgrounds, people have different future expectations regarding their economic behavior and decision-making [ 10 , 17 , 18 ]. The existing literature usually distinguishes between collectivism and individualism to study their economic impact [ 17 , 19 ]. Andries and Balutel (2022) [ 17 ] studied the effects of national culture on systemic risk.…”

Section: Introductionmentioning

confidence: 99%

How does red culture affect corporates’ cash holdings? Evidence from China

Li¹,

Chen²,

Yang³

2023

Heliyon

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“…Trust is a fundamental requirement for the intention to use mobile payments (Tossy, 2014). Nguyen & Lu (2018) claim that trust is very important in the early stages of introducing new technologies. This is very important in reducing the uncertainty of conditions (Lu et al, 2011).…”

Section: Literacy Reviewmentioning

confidence: 99%

Determinants of Mobile Banking and Its Implication for Intention to use

Proceedings of the International Conference on Industrial Engineering and Operations Management

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The purpose of this study is to investigate and analyze the determinants of using digital payment platforms, as well as their implications for behavior and intention to use for some people who used mobile payment in Jakarta, Indonesia. This study uses primary data obtained by distributing online questionnaires to applicants who adopted and implemented the mobile payment platforms. Performance expectancy (PE), hedonic motivation (HM), facility condition (FC), social influence (SI), price value (PV), and perceived technical security (PTS). Platform trust in platforms (TP) as an intervening variable, plus behavior intention to use (BI) as a dependent variable. To conduct all the data, a multi-regression linear approach is used, along with some hypothesis tests. A total of 210 respondents as a target were reached through Google Drive forms questionnaires. The empirical findings revealed that PE and HM have significant effects on platform trust. While FC, SI, PV, and PTS do not influence TP. Further, SI, HM, and TP have a significant effect on the variable BI. Likewise, PE, FC, PV, and PTS have no effect on the dependent variable of BI. Eventually, Trust in Platforms is the intervening construct of SI, HM, and PTS on Behavior Intention to use. Meanwhile, the others, like PE, FC, SI, and PV, don't have any influence on BI through TP. The study contributes to the literature by documenting the determinants of Trust in Platforms as well as the implementation of BI. It is expected to make a significant contribution since similar research is rarely conducted in Indonesia's context. It mitigates the frontier literacy by providing the empirical evidence and recommending that the topic needs more exploration and development on the platforms of mobile payments. To provide a recommendation to accelerate the growth of mobile devices. The findings could be appreciated from divergent perspectives. From a government perspective, it might be insightful to explore the utilization of developing convenient discretion of trust using a platform more professionally and responsibly to offer an acceptable device. The results might be used by the companies' CEOs who want to compile future policies that focus on digital payments that have been rapidly spreading in recent years. This study has some limitations. First, we considered only the 210 respondents. Second, additional variables such as biographic factors are needed to obtain deeper results. Third, expand the research area to get more diverse respondents who carry out many digital devices.

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The Effect of Culture on Performance Expectancy, Intention, and Trust in Mobile Payment Adoption

Cited by 4 publications

References 69 publications

Exploring digital banking adoption in developing Asian economies: Systematic literature review and bibliometric analysis

Exploring digital banking adoption in developing Asian economies: Systematic literature review and bibliometric analysis

How does red culture affect corporates’ cash holdings? Evidence from China

Determinants of Mobile Banking and Its Implication for Intention to use

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