The Effect of Customer-Directed Justice on Service Agents' Emotions and Behavior.

Hovind, Sarah; Enns, Janelle R.

doi:10.5465/ambpp.2009.44265095

AMPROC

2009

DOI: 10.5465/ambpp.2009.44265095

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The Effect of Customer-Directed Justice on Service Agents' Emotions and Behavior.

Sarah Hovind¹,

Janelle R. Enns²

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The Effect of Customer-Directed Justice on Service Agents' Emotions and Behavior.

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