The Effect of Demographic Characteristics on Organizational Citizenship Behavior in the Selected Teaching Hospitals in Tehran

Abstract

Organizational citizenship behavior (OCB) is one of the most important issues that recently have gained special attention in studying organizations including hospitals. Recent studies show that employees demonstrate special interest in OCB and it can be influenced by their demographic characteristics. This study was designed to investigate the relationship between OCB and demographic characteristics (including sex, marital status, academic qualification, type of profession, age, salary and wages, ethnicity, type of employment, department/office, job position, and duration of employment,) in the selected Tehran's hospitals. The study was descriptive cross-sectional. The sample includes 333 employees of the selected hospitals chosen based on multistage sampling. Hypothesis was tested through Mann-Whitney and Kruskal Wallis tests and one-way ANOVA. The results showed that, all demographic characteristics, except ethnicity, had significant effect on OCB. The relationship between demographic characteristics and OCB was analyzed and specific managerial strategies and implications were suggested.

Faculty Empowerment: Its Influence on Teachers' Organizational Citizenship Behavior

“…This means that the higher the monthly income of the faculty members, the more that they display OCB, thus the hypothesis is rejected. This is similar to the findings of Mahnaz, et. al.…”

The Interactive Effect of Positive Psychological Capital and Organizational Trust on Organizational Citizenship Behavior

“…Given the peculiarities of the professions of female and nurses (Zaghini, Biagioli, Prandi, Fida, & Sili, 2015), the fact that nurses are more concerned with the patients than physicians and that they meet many different needs and have a close relationship with them increases their motivation by causing them to realize the importance of their profession. Moreover, providing their jobs direct and explicit information from patients (i.e., their jobs has high feedback) motivates them to exhibit higher levels of discretionary behaviors (Hackman & Oldman, 1976;Mahnaz, Mehdi, Jafar, & Abbolghasem, 2013;Robbins & Judge, 2013). In addition, as the age increases, the level of expertise of employees and their commitment to their jobs increase incrementally and thus lead to exhibit higher levels of OCB (Chou & Pearson, 2011;Mahnaz et al, 2013).…”

“…Moreover, providing their jobs direct and explicit information from patients (i.e., their jobs has high feedback) motivates them to exhibit higher levels of discretionary behaviors (Hackman & Oldman, 1976;Mahnaz, Mehdi, Jafar, & Abbolghasem, 2013;Robbins & Judge, 2013). In addition, as the age increases, the level of expertise of employees and their commitment to their jobs increase incrementally and thus lead to exhibit higher levels of OCB (Chou & Pearson, 2011;Mahnaz et al, 2013).…”

Organizational citizenship behavior and teachers’ engagement in Unified Schools of the Archdiocese of Lipa (USAL)

“…In relation to what Riggio (2017) said that certain personality types, particularly persons who are "agreeable and conscientious employees are more likely to perform OCBs. On the contrary, the study of Saleem, Nisar, and Imran (2017) and Mahnaz, Mehdi, Jafar, and Abbolghasem (2013) found out that education and job experience are significantly associated with OCB.…”