The effect of destination image on tourist satisfaction, intention to revisit and WOM: An empirical research in Foursquare social media

Shafiee, Majid Mohammad; Tabaeeian, Reihaneh Alsadat; Tavakoli, Hoda

doi:10.1109/ecdc.2016.7492964

Cited by 40 publications

(41 citation statements)

References 69 publications

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“…The intention is an individual's tendency to anticipate, plan, or intend whether a future behavior will be performed [69], and can be used as a predictor of future behavior [70]. It can be seen as the degree to which people have the tendency to want to travel in order to fulfill their travel beliefs [71], which can be used to determine the degree to which an individual is inclined to participate in travel behavior for a particular future travel activity [72]. Hence, the focus on tourists' travel intentions can help us to adjust the current strategies for better tourism policies for countries which are trying to revive their tourism industry [73].…”

Section: Travel Intentionsmentioning

confidence: 99%

Is the Travel Bubble under COVID-19 a Feasible Idea or Not?

Lin

et al. 2021

IJERPH

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The present study aimed to understand Taiwanese people’s willingness to participate in the travel bubble policy. A mixed research method was used to collect 560 questionnaires, and SPSS 22.0 software was used for the statistical validation and Pearson’s performance correlation analysis. Expert opinions were collected and the results were validated using multivariate analysis. Findings: People were aware of the seriousness of the virus and the preventive measures but were not afraid of the threat of infection. They looked forward to traveling to heighten their enthusiasm, relieve stress, and soothe their emotions. However, the infection and death rates have been high, there have been various routes of infection, and it has been difficult to identify the symptoms. The complex backgrounds of people coming in and out of airports, hotels and restaurants may create pressure on the participants of events. In addition, the flawed policies and high prices resulted in a loss of confidence in the policies and a wait-and-see attitude toward tourism activities. Thus, travel decisions (0.634), physical and mental health assessment (0.716), and environmental risk (−0.130) were significantly (p < 0.05) related to travel intentions, and different issues were affected to different degrees, while health beliefs had no significant effect (p > 0.05).

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Section: Travel Intentionsmentioning

confidence: 99%

Is the Travel Bubble under COVID-19 a Feasible Idea or Not?

Lin

et al. 2021

IJERPH

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“…It means that revisiting a destination as well as providing word of mouth in social networks is likely to happen (Mohammad Shafiee, Alsadat Tabaeeian, & Tavakoli, 2016). The overall destination image has a positive impact on tourist behaviors including destination selection and intention to revisit (Fakeye & Crompton, 1991;Kim & Lee, 2015;Kozak, Crotts, & Law, 2007;Nadeau, Heslop, O'Reilly, & Luk, 2008).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Consumer enjoyable or beneficial experiences with the retailer will prompt them to promote the same trading experience with the same retailer among family and friends (Babin, Chebat, & Michon, 2004;Jones, Reynolds, & Arnold, 2006). The growth of Internet applications on hospitality and tourism leads to enormous amounts of consumer-generated online reviews on different travel-related facilities (Mohammad Shafiee et al, 2016). Online reviews can be placed indifferent ways and generate powerful word-of-mouth online (Chen & Xie, 2008).…”

Section: Literature Reviewmentioning

confidence: 99%

Tourist’s Satisfaction in Terms of Accommodation: A Case Study in Vlore, Albania

Pjero

Gjermëni

2019

Business Perspectives and Research

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This study aims to explore tourist’s satisfaction on the accommodation provided during their stay in Vlore (Albania) touristic structures, and if there are possible associations between different characteristics related to this service and tourists. Lack of studies on analyzing customer satisfaction in the industry of accommodation, especially for Vlore, have prompted us to undertake this study. The study results are important for local government, the accommodation industry, and is a source of information for whom is interested to improve their accommodation services, or to invest in accommodation industry located in Vlore, Albania. “Netnography” is used to collect data for our research purpose from the reviews in TripAdvisor website. Using descriptive and inferential statistics, this study concludes that 64.9 percent of the ratings are “very good” or “excellent,” regardless of the accommodation structure chosen. Accommodation structures should have a clear defined idea of what kind of tourist they want to attract in a certain period of the year, in order to offer the quality tourists expect. Furthermore, understanding of tourist satisfaction evaluation is important in implementing successful marketing campaigns.

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“…In this respect, achieving consumer satisfaction is crucial for gaining competitive positions and achieving long-term favourable positions in the market. Satisfi ed tourists share their positive experiences with others, creating benefi cial word-of-mouth and are inclined to re-visit the destination (Shafi ee et al, 2016;Kuo et al, 2016;Marcussen, 2011). Th e main questions in this sense are: "What creates a sense of satisfaction for the tourist" and "Which basic constructs must be taken into account when analyzing tourist satisfaction".…”

Section: Introductionmentioning

confidence: 99%

One-Day Cultural Tours in Bulgaria

Terziyska

2021

Tourism (Zagreb, Online)

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The aim of this study is to identify the salient attributes of one-day cultural tours provided by ground operators. The research is based on the netnography approach, using as a main data source user-generated content (UGC) on TripAdvisor. A total of 233 reviews were processed applying thematic analysis through the R package for Qualitative Data Analysis (RQDA). Following an open coding procedure, five dimensions of service experience, possibly connected to tourist satisfaction were identified – the quality of tour guiding, the overall organization of the trip, sites visited, comfort of transport vehicles, and value for money. In practical terms, the findings will be of use to tour operators for designing a competitive product. As research on customer satisfaction regarding organized tours is limited, especially when one-day tours are concerned, this paper contributes to better understanding of the factors that affect it. The study complements existing knowledge of tourist satisfaction by providing insight and a model specifically tailored to one-day cultural tours, which are a growing segment in tour operator activities. The main limitation of the study is connected to the method used – it identifies salient attributes and prioritizes them, but cannot describe the nature and strength of the impact.

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The effect of destination image on tourist satisfaction, intention to revisit and WOM: An empirical research in Foursquare social media

Cited by 40 publications

References 69 publications

Is the Travel Bubble under COVID-19 a Feasible Idea or Not?

Is the Travel Bubble under COVID-19 a Feasible Idea or Not?

Tourist’s Satisfaction in Terms of Accommodation: A Case Study in Vlore, Albania

One-Day Cultural Tours in Bulgaria

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