The effect of emotional intelligence on organizational commitment: Understanding the mediating role of job satisfaction

Abstract

This study aims to analyze how emotional intelligence (EI) influences organizational commitment along with the correlation between job satisfaction and these two aspects. To collect the data for this study, a polite and pre-validated, self-structured questionnaire was used. Additionally, ethical issues were considered with the assurance of anonymity. The study also took the convenience sampling approach and collected samples from customer service employees working in all main branches of Saudi banks located in Riyadh. It further employs the structural equation modeling method for analyzing the data with AMOS 22.0 software. Before examining the structural model framework and hypotheses, a confirmatory factor analysis was used to estimate the measurement model and support the research. Results showed that emotional intelligence affects both job satisfaction and organizational commitment significantly and positively. Moreover, results showed that job satisfaction, as a mediator, has a significant indirect impact on EI and organizational commitment. Emotionally intelligent customer service employees of Saudi commercial banks demonstrated high psychological empowerment visible through their perception of work as meaningful, increased feeling of competence, guaranteed freedom of choice, and significant impact on the workplace.

The effects of work-life balance and emotional intelligence on organizational commitment mediated by work engagement

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Job Satisfaction as a Mediator between Leadership Styles and Organisational Commitment of Teachers in Malaysia

“…Past research demonstrated linear effects of leadership types, satisfaction at work, and employees' commitment towards their organisations (Abouraia & Othman, 2017). A recent study reported that job satisfaction mediated between work stress variables and organisational commitment (Alsughayir, 2021). However, there is no study on the role of job satisfaction as a mediator between leadership and organisational commitment of teachers.…”

The Contribution of Emotional Intelligence to Human Resource Development and Career Success: a Review

“…In the future it may lead to an excess of terms and cause confusion. In general, it can be said that emotional intelligence is the ability to understand and manage one's own and others' feelings (Alsughayir, 2021(Alsughayir, : 1310(Alsughayir, -1311. Since the last century, many authors have written papers on a number of issues of emotional intelligence and have begun to focus on it in terms of human resource management, however, the main practical value of emotional intelligence is success in social relationships or careers.…”