The Effect of Emotional Intelligence on Organizational Performance in Clinical Nurses - A Preliminary Study for an Education Program of Organizational Performance -

Influential Effects of Emotional Intelligence on the Relationship between Job Stress and Burnout among General Hospital Administrative Staff

“…Emotional burnout increased with an increase in job stress and a decrease in emotional intelligence among general hospital administrative staffs, and emotional intelligence decreased with an increase in job stress. The results are similar to those of the preceding studies that job stress increases burnout [ 2 , 27 ] and emotional intelligence imparts negative effects on burnout [ 11 , 12 , 13 , 14 ]. Burnout appeared as a response to job stress, and job stress management in administrative staff is an important factor in lowering the level of burnout.…”

“…We used the Maslach Burnout Inventory (MBI) developed by Maslach [ 8 ], converted into Korean [ 11 ]. Burnout was measured with the nine questions on emotional burnout sub-domain [ 17 ], rated on a 5-point Likert scale ranging from 1, “not at all”, to 5, “very much”.…”

“…Emotional intelligence refers to the ability to protect oneself from irrational thoughts that become the cause of psychological oppression and plays important role in controlling emotion manifested due to job stress [ 10 , 11 ]. Emotional intelligence can enhance satisfaction with hospital services by enhancing work performance and efficiency by enabling one to concentrate on fair and stable work execution through sympathizing or understanding of the emotions of patients, as well as fellow workers including physicians and nurses [ 11 , 12 , 13 , 14 ]. Emotional intelligence of administrative staff is an element that needs to be focused on intensively in order to improve performance and competitiveness of hospitals.…”

“…Emotional intelligence of administrative staff is an element that needs to be focused on intensively in order to improve performance and competitiveness of hospitals. A majority of studies are on the emotional intelligence of nurses, and their relationship between job stress and burnout [ 11 , 12 , 13 , 14 ]; however, there is a marked lack of studies with general hospital administrative staff as study participants [ 15 ]. Kim and Bae [ 15 ] assessed that the emotional intelligence of general hospital administrative staff increases with the increases in ego resilience, loyalty to the organization, and dedication to the organization.…”

The Relationships in Emotional Intelligence, Job Satisfaction, and Quality of Nursing Service in Hospital Nurses

“…감성지능에 대한 연구는 1990년대부터 심리학, 교육학, 경영학 분야에서 연구되기 시작했으며 [8], 간호 분야에서도 감성지능의 중요성이 대두되면서 연구가 이루어지고 있으며 감성지능이 의사소통 능력의 향상, 긍정적 갈등 해결, 팀 효율성 증진, 협동, 직무스트 레스 감소 등 긍정적 조직 결과를 초래하는 것으로 나타 났다 [9]. 국내 간호사를 대상으로 한 연구에서 도 감성지 능이 높을 경우 의사소통능력, 조직몰입에 긍정적 영향 을 미치고 [10,11], 직무만족을 높여주는 것으로 나타났 다 [12,13]. Table 4 Ⅴ.…”