The effect of employees’ behaviour on organisational competitiveness in hospitality

Simbine, Belmiro D.; Tukamushaba, Eddy K.

doi:10.1080/22243534.2020.1790208

Cited by 5 publications

(2 citation statements)

References 11 publications

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“…For example, (Gunasekaran et al 2011) in SMEs; (Anning-Dorson 2016) in services; (Saleh and Alkasabeh 2019;Adel 2018) in banking; (Shegrani 2019) in telecommunications; and (Marakova et al 2021) in large enterprises. In terms of the tourism and hospitality sector, the literature is also vast (e.g., Crouch and Ritchie 1999;Hassan 2000;Heath 2002;Gooroochurn and Sugiyarto 2005;Gouka 2015;Seguí-Amortegui et al 2019;Nguyen et al 2019;Goffi et al 2019;Rodríguez-Díaz and Pulido-Fernández 2019;Simbine and Tukamushaba 2020;Streimikiene et al 2021;Kim et al 2022;Shariffuddin et al 2022).…”

Section: Literature Reviewmentioning

confidence: 99%

Fusion of Sustainability in the Tourism Industry for Improved Competitiveness: Investigation of Five-Star Hotels in Kuwait

Abdelkader

2022

Administrative Sciences

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Examining the influence of adopting sustainability strategies on the competitiveness of five-star hotels operating in the State of Kuwait is the aim of this study. Sustainability strategies are represented by the responsibility towards four components, namely: the society, the employees, the environment, and the customers. The competitiveness variable is represented by hotels’ competitive advantage (cost, quality, flexibility, delivery, and creativity). The study is applied to the population of five-star hotels in the state of Kuwait (19 registered at the time of the study), and the final sample consisted of 294 hotel employees, and 360 hotel guests and customers totalling 654 observations. Responses were collected between November 2021 and January 2022 using an electronic questionnaire that was sent by email to hotels’ public relations managers for the hotel employees’ sample; and it was posted on several social media platforms and tourism forums for the customers’ sample. The findings indicate that five-star hotels in Kuwait are committed to sustainability implementation. The results of the regression model show a medium influential power of sustainability criteria in achieving a competitive advantage from both the employees’ and customers’ perspectives, indicating a statistical relationship between the variables. It is recommended that hotels should take advantage of the conclusions the study has reached in terms of the relationship between sustainability criteria and the achievement of a competitive advantage that would trigger favourable outcomes.

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Section: Literature Reviewmentioning

confidence: 99%

Fusion of Sustainability in the Tourism Industry for Improved Competitiveness: Investigation of Five-Star Hotels in Kuwait

Abdelkader

2022

Administrative Sciences

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“…Furthermore, the employee within an excellent organizational climate would develop a willingness for good behavior to complete activities outside the main occupation (Widayati & Gunarto, 2017). Good behavior supports a new employee role that develops the company's competitiveness (Simbine & Tukamushaba, 2020). Furthermore, research that focus on the role of human resource Work Satisfaction to develop the Organizational Citizenship Behavior compare to the Organizational Climate is compulsory, therefore this is the research contribution.…”

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confidence: 98%

How Work Satisfaction and Organization Climate Influence Organizational Citizenship Behaviour

Nugroho¹,

Nurulita²,

Sihite

2020

MIX

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The research explores the influence of job satisfaction and organizational climate on organizational citizenship behavior. The object of this research are employees at PT.CCM. The research conducted to 60 respondents by delivering a questionnaire. The data analysis conducted with multiple linear regression tests. The result of this research shows that there is a partially and simultaneously correlation between job satisfaction and organizational climate toward organizational citizenship behavior.

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The impact of organisational culture on employees’ behaviour in research and development organisation

Pandey

Chitranshi

2023

AIP Conference Proceedings

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The effect of employees’ behaviour on organisational competitiveness in hospitality

Cited by 5 publications

References 11 publications

Fusion of Sustainability in the Tourism Industry for Improved Competitiveness: Investigation of Five-Star Hotels in Kuwait

Fusion of Sustainability in the Tourism Industry for Improved Competitiveness: Investigation of Five-Star Hotels in Kuwait

How Work Satisfaction and Organization Climate Influence Organizational Citizenship Behaviour

The impact of organisational culture on employees’ behaviour in research and development organisation

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