The effect of environmental turbulence on cyber security risk management and organizational resilience

Durst, Susanne; Hinteregger, Christoph; Zieba, Malgorzata

doi:10.1016/j.cose.2023.103591

Cited by 8 publications

(1 citation statement)

References 81 publications

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“…That is precisely why the resilience of smart cities and companies lies in the ability to rapidly adapt and respond to internal or external changes and continue operations daily against possible cyberattacks. Cyberattacks and cyberthreats directly impact the companies' cybersecurity risk maturity and their business portfolio [63]. It would be important to use a behavioural approach in recognizing problems and the need to increase public knowledge and awareness of the application of cybersecurity in the travel and tourism sectors, in order to educate people about the importance of cybersecurity when they are buying or booking products and services in e-commerce firms.…”

Section: The Types Of Cyberattacks In the Tourism Industrymentioning

confidence: 99%

The Cybersecurity Applied by Online Travel Agencies and Hotels to Protect Users’ Private Data in Smart Cities

Florido-Benítez

2024

Smart Cities

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The purpose of this paper is to analyse the cybersecurity in online travel agencies (OTAs) and hotel sectors to protect users’ private data in smart cities. Methodologically, this research uses a sample of information about cyberattacks that occurred during the period of 2000–2023 in companies operating as OTAs and in the travel, tourism, and food sectors, which was obtained from research articles. Then, we had to expand the research to include updated information about cyberattacks from digital newspapers, regulatory sources, and state data breach notification sites like CSIS, KonBriefing, EUROCONTROL, and GlobalData. The findings of the current research prove that hotels and OTAs were constantly exposed to cyberattacks in the period analysed, especially by data breaches and malware attacks; in fact, this is the main novelty of this research. In addition, these incidents were severe for both guests and tourism companies because their vulnerabilities and consequences affect the reputation of companies and smart cities where these firms operate, as well as consumer confidence. The results also showed that most of the cyberattacks examined in this manuscript were aimed at stealing information about the companies’ and users’ private data such as email addresses; credit card numbers, security codes, and expiration dates; and encoded magstripe data; among many other types of data. Cyberattacks and cyberthreats never disappear completely in the travel and tourism sectors because these illegal activities are closely related to the hacker’s thirst for power, fame, and wealth.

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Section: The Types Of Cyberattacks In the Tourism Industrymentioning

confidence: 99%