The Effect of ERP Successful Implementation on Employees' Productivity, Service Quality and Innovation: An Empirical Study in Telecommunication Sector in Jordan

Qutaishat, Fadi Taher; Khattab, Shadi Ahmed; Zaid, Mohammed Khair Saleem Abu; Al-Manasra, Excimirey Amer

doi:10.5539/ijbm.v7n19p45

Cited by 26 publications

(10 citation statements)

References 29 publications

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“…Increases in productivity are often the chief motivation for companies to introduce information technology (Swierczek and Shrestha, 2003; Black and Lynch, 2001; Brynjolfsson and Yang, 1996; Jalava and Pohjola, 2007; Qutaishat et al , 2012; Subriadi et al , 2013). Organisations invest in HRM systems to make effective use of their human capital and, thereby, to enhance employee productivity (Datta et al , 2005; Liao et al , 2009).…”

Section: Hypothesis Developmentmentioning

confidence: 99%

Unveiling the relationship between e-HRM, impersonal trust and employee productivity

Iqbal

Ahmad

Allen

2019

MRR

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Purpose This study draws upon social exchange theory to explore the role of impersonal trust as an intermediate value-creating factor between electronic human resource management (e-HRM) and productivity. The purpose of this paper is to seek the antecedents and consequences of impersonal trust within organisations to provide a holistic view of e-HRM and employee productivity. This is the first study to examine how impersonal trust mediates the relationship between e-HRM and employee productivity. Design/methodology/approach The data were collected through a large-scale survey of 700 line managers in Pakistani banks. The data were analysed using structure equation modelling. Findings The empirical results validate all of the study’s hypotheses, including the role of impersonal trust, which partially mediates the relationship between e-HRM and employee productivity. The results provide empirical evidence that technology-enabled HRM supports organisations by enhancing organisational trust and productivity outcomes. Originality/value Such findings contribute to the HRM literature: e-HRM and organisational trust are key predictors for improving employee productivity. The existing literature suggests that e-HRM has a positive impact on employees’ trust in the HRM department. The results provide valuable insights for HR practitioners allowing them to enhance employee productivity by using e-HRM to improve employees’ trust in the organisation.

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Section: Hypothesis Developmentmentioning

confidence: 99%

Unveiling the relationship between e-HRM, impersonal trust and employee productivity

Iqbal

Ahmad

Allen

2019

MRR

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“…Huang et al (2009) found that improved process efficiency is evident in firms adopting ERP systems in the post-implementation period. Other research by Qutaishat et al (2012) confirmed that ERP benefits in terms of efficiency and effectiveness benefits led to increased employee productivity, innovation and service quality. In this study, user effectiveness benefits from ERP are defined as the benefits of better management of user’s work tasks and meeting business process objectives gained from using ERP (Table I).…”

Section: Literature Review and Research Modelmentioning

confidence: 88%

User adaptation and ERP benefits: moderation analysis of user experience with ERP

Eid

Abbas²

2017

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Purpose The purpose of the study is to measure the impact of user adaptation of enterprise resources planning (ERP) post implementation through an appreciation of the benefits ERP provides to its users in Saudi Arabia (SA). The study will also measure the moderation effect of user experience with ERP on the relationship between user adaptation of ERP and user benefits from ERP. Design/methodology/approach The authors conducted a survey questionnaire study of 253 ERP users and tested the research model through the application of a hierarchical multiple regression analysis. Findings The findings show that user adaptation of ERP has a strong positive impact on ERP user benefits. In addition, it is found that the level of user experience with ERP has no significant moderation effect on the relationship between user adaptation of ERP and ERP user benefits. Practical implications The study findings suggest that functional management should develop appropriate strategies to effectively manage user adaptation of ERP. An equally important implication is for the ERP vendors to consider making their ERP systems as flexible and maintainable as possible by offering effective tools to easily accommodate changes in user requirements with minimum effort and cost. Originality/value This study provides insights into the inter-relationships between the motivation for improving user adaptation of ERP and gaining more benefits from ERP systems. It will also extend our understanding of the moderation effect of user experience with ERP on the relationship between user adaptation of ERP and ERP user benefits in developing countries.

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“…In today's competitive world, organizations place emphasis on employee productivity improvement strategies (Qutaishat, Khattab, Zaid, & Al-Manasra, 2012). Productivity has been recognized as a key value outcome in the IT business value literature for superior firm performance and to achieve competitive advantage (Lempinen & Rajala, 2014).…”

Section: Employee Productivitymentioning

confidence: 99%

Linking e-hrm practices and organizational outcomes: empirical analysis of line manager’s perception

Iqbal

Ahmad

Raziq

et al. 2019

RBGN

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Purpose -This study seeks to explore the value creation opportunities offered by e-HRM practices. The purpose of this paper is to examine the impact of operational, relational, and transformational e-HRM practices on organizational outcomes by incorporating HRM service quality as an intermediary value creating factor. Design/methodology/approach -Line managers of commercial banks that adopted operational, relational, and transformational e-HRM were asked to participate in the study. The study used exploratory factor analysis for scale validation. PLS-SEM was used to validate and test the conceptual model.Findings -Drawing on data from a large and new survey, the study found that operational, relational, and transformational e-HRM practices have a significant impact on HR service quality and employee productivity. HRM service quality mediates the relationship between e-HRM practices and organizational outcomes.Implications -The study focuses on the relevance of e-HRM practices for improving organizational effectiveness, leading to competitive advantage for the firm. It is one of the pioneering studies that explore the link between e-HRM practices and organizational outcomes by analyzing the perception of South Asian line managers from the banking sector. Organizations from developing and developed countries can extract benefits by designing and implementing e-HRM systems in a way that supports their workflow.

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The Effect of ERP Successful Implementation on Employees' Productivity, Service Quality and Innovation: An Empirical Study in Telecommunication Sector in Jordan

Cited by 26 publications

References 29 publications

Unveiling the relationship between e-HRM, impersonal trust and employee productivity

Unveiling the relationship between e-HRM, impersonal trust and employee productivity

User adaptation and ERP benefits: moderation analysis of user experience with ERP

Linking e-hrm practices and organizational outcomes: empirical analysis of line manager’s perception

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