The effect of experience quality on behavioral intentions of domestic tourists in visiting water parks

Ghorbanzade, Davood; Mehrani, Hormoz; Rahehagh, Atena

doi:10.1080/23311975.2019.1580843

Cited by 19 publications

(38 citation statements)

References 94 publications

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“…Finally, customer satisfaction presents strong positive relationship with behavioural intention. This outcome further supports the statement of [69] that customer satisfaction was an essential determinant of behavioural intention. On top of that, changes of customer satisfaction will cause significant effect on changes in their behavioural intentions [70].…”

Section: Discussionsupporting

confidence: 88%

The User Experience (UX) Analysis of Self-Service Kiosk (SSK) in Waiting Time at Fast Food Restaurant Using User Experience (UX) Model

Hamid¹,

Abdullah²,

Chian³

2021

JSTARD

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Studies found that customer satisfaction is affected by customers’ waiting time in fast food restaurants. With the introduction of self-service kiosks (SSK) at McDonald’s, number of complaints about long waiting time has been rising. Hence, this research intends to identify the relationship between user experience (UX), perceived waiting time, and waiting environment towards customer satisfaction. Additionally, this research also determines the relationship between UX and waiting environment towards perceived waiting time as well as to investigate behavioural intention upon customer satisfaction and perceived waiting time. 161 survey questionnaires were collected at McDonald’s Parit Raja. Findings reveal UX and waiting environment affect customer satisfaction, however, perceived waiting time showed no effect to customer satisfaction. While UX and waiting environment affect perceived waiting time, and lastly perceived waiting time and customer satisfaction affect behavioural intention. Nevertheless, sample size of this study was limited and not sufficient to represent the population. Future research should include more areas in Malaysia and adopt mixed research method which compares SSK and queuing system. This paper provides insight for service sector to better understand the determinants of customer satisfaction and behavioural intention after implementing SSK in fast food restaurant.

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Section: Discussionsupporting

confidence: 88%

The User Experience (UX) Analysis of Self-Service Kiosk (SSK) in Waiting Time at Fast Food Restaurant Using User Experience (UX) Model

Hamid¹,

Abdullah²,

Chian³

2021

JSTARD

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“…Two facilities variables, virtual learning and classroom technology, significantly influenced institutional recommendation but failed to influence overall satisfaction. This is in line with our conceptual framework and echoes findings that factors influencing satisfaction can differ from those influencing recommendation (Gajjar, 2013;Ghorbanzade et al, 2019).…”

Section: Recommendationsupporting

confidence: 89%

The differential impact of learning experiences on international student satisfaction and institutional recommendation

Ammigan

Dennis

Jones

2020

jis

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This research uses data from i-graduate’s International Student Barometer to investigate the impact of student learning experiences on institutional satisfaction and recommendation for degree-seeking international students. Analyses revealed that evaluations – i.e., how satisfied students are with their experience – are influenced by different learning experience variables from those that impact behavioral intentions – i.e., their willingness to recommend the institution. This study finds that, within the learning experience, ‘teaching’ variables (e.g., “quality of lectures”, “expertise of faculty”) mattered most for overall satisfaction, while ‘study’ variables that often center on later employment (e.g., “employability skills”, “work experience during studies”) predicted the propensity to recommend an institution. In addition, results demonstrated that what students value, in terms of their learning experience, varies significantly when student nationality and destination country are considered. Implications for international educators and researchers are discussed.

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“…Travelers' have a burning urge to post about their travels on social media and travel websites was primarily motivated by their perceived enjoyment (Oliveira et al, 2020). Ghorbanzade et al (2019) introduced in their study that to further understand how tourists enjoy themselves, researchers looked into the notion of expectation-disconfirmation, which states that customers evaluate their actual service provider experience against their expectations. As a result, attraction management should allow for the customization of experiences and think about how minor deviations from the rules can lead to positive experience evaluations.…”

Section: International Journal Of Research Studies In Management 75mentioning

confidence: 99%

Level of tourists’ expectation and experience to the heritage sites of Ilocos Sur

Baclig¹,

Ylagan²

2022

IJRSM

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The study's main goal was to evaluate and explore the level of tourists' expectation and experience of historical sites as a basis for management plan in Ilocos Sur. It presented the profile of the respondents, assessed the tourist expectation in terms of environment, range of attractions, tourism services and transportation, and determine the levels of experience to heritage sites related to learning experience, emotional experience, meaningful experience and enjoyment. Descriptive research and modified questionnaire was utilized to collect data from 416 tourists who visited Ilocos Sur's heritage sites at least once. Frequency and percentage distribution, weighted mean and ranking, and Analysis of Variance were utilized as statistical tools. Based on the result, majority of the respondents belong to generation Z, female, students, visited more than three times, local tourist and travelled with family. Respondents met their expectations as most of the respondents highly experienced in terms of learning experience, emotional experience, meaningful experience, and enjoyment. Respondents achieved greater experience relating to enjoyment. Moreover, there is a considerable disparity in experience levels to heritage sites in terms of enjoyment when grouped to sex and number of times visited. A Management Plan to the Heritage Sites in Ilocos Sur was hereby proposed by the researcher to be used as a guide for future project planning and give tourism stakeholders and Ilocos Sur Provincial Tourism Office insights on how to continuously improve tourism services and promoting the heritage sites.

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The effect of experience quality on behavioral intentions of domestic tourists in visiting water parks

Cited by 19 publications

References 94 publications

The User Experience (UX) Analysis of Self-Service Kiosk (SSK) in Waiting Time at Fast Food Restaurant Using User Experience (UX) Model

The User Experience (UX) Analysis of Self-Service Kiosk (SSK) in Waiting Time at Fast Food Restaurant Using User Experience (UX) Model

The differential impact of learning experiences on international student satisfaction and institutional recommendation

Level of tourists’ expectation and experience to the heritage sites of Ilocos Sur

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