The effect of green human resource management on hotel employees’ eco-friendly behavior and environmental performance

Measuring the impact of sustainability policy and practices in tourism and hospitality industry

“…The seven items related to this construct are energy‐saving lighting, adjustment of air‐conditioning, optimization of energy, energy‐efficient refrigeration, heat pumps, hybrid vehicles, and public transportation. We adopted Kim et al () scale to measure environmental performance. The construct was operationalized in terms of reduced waste, conserved waste usage, conserved energy usage, reduced emissions, reduction in environmentally dangerous products' purchases, and improvement in environmental reputation.…”

“…According to Preziosi, Tourais, Acampora, Videira, and Merli (), the growth of the industry has provided more visibility about the negative impact of the hotels' operations and raised the related awareness among guests. This is also providing an opportunity to distinguish hotel's services from those provided by competitors and consequently enjoy the benefits of met demand (Leonidou et al, ), reduced waste, and conserved resource and energy (Kim et al, ).…”

“…Eco‐behaviour of hotels' staff significantly encourages recycling among guests and influences their perception about the quality of environmentalism approach (Batstic & Gojcic, ). There are hints that employees' environmental behaviour influences tourists' environmental behaviour and satisfaction (Kim et al, ). Choi et al () reported that hotels need to arrange environmental training programmes for their employees to inflate their sustainability related knowledge, skills, and capacities.…”

“…The seven items related to this construct are energy-saving lighting, adjustment of air-conditioning, optimization of energy, energy-efficient refrigeration, heat pumps, hybrid vehicles, and public transportation. We adopted Kim et al (2018) Five items (i.e., room occupancy rate, income per room, gross profit per room, wealth creation, and profit generation during crisis) represent this construct.…”

“…Horng et al (2017) investigated the relationship between innovations, environmental strategy, organizational environment, and sustainability innovations. Kim, Kim, Choi, Choi, and Phetvaroon (2018) studied the relationship between green human resource management, employees' organizational commitment, eco-friendly behaviour, and environmental outcomes.…”