The effect of healthcare professionals perceptions of emotional commitmemt and organizational trust on the level of task performance

Abstract

Purpose- This study aims to investigate the effect of healthcare workers' emotional commitment on performance through organizational trust. Methodology- To examine the relationship between dependent and independent variables, data were collected through questionnaires with 420 health workers working in various hospitals. The collected data were analyzed with statistical methods used in social sciences. Findings- As a result of data analysis, it has been proven that continuance commitment and normative commitment have a positive effect on organizational trust. While continuance commitment had a positive effect on performance, normative commitment did not have a positive effect on performance. It has been observed that organizational trust has a positive effect on performance. While the partial mediating effect of continuance commitment on performance through an organizational trust has been proven, No positive effect of normative commitment on performance through the organizational trust was observed. Conclusion- This study shows that the emotional commitment of health workers, which is extremely important for health businesses, can increase their performance through organizational trust. This model can be a role model for other healthcare organizations and fills a research gap by providing an experimental study of repeated hospital management.