The effect of interactional justice on organizational citizenship behavior in Vietnam: A mediating role of work engagement

Abstract

This study aims to explore how fair and respectful treatment (interactional justice) influences employees' willingness to go above and beyond their job requirements (organizational citizenship behavior, or OCB) and whether being engaged and committed to their work (work engagement) plays a role in this process. We gathered data from 350 employees at companies in Vietnam. The results showed that when employees feel they are treated fairly and with respect, they are more likely to exhibit behaviors that benefit the organization beyond their normal job duties. Furthermore, the study found that being actively involved and committed to their work helps explain how fair treatment leads to these extra efforts. Managers can encourage such positive behaviors by ensuring employees feel respected and supported, acknowledging their individual needs, and creating a positive work environment. When employees perceive their treatment as fair, they feel more positive, dedicated, and responsible toward their work and the organization, leading them to engage in OCB. This research adds to existing knowledge by showing how work engagement helps explain the effect of fair treatment on OCB, offering insights for managers on how to enhance such behaviors among employees.