The Effect of Internal Communication, Conflict, Leader Support and Employee Satisfaction on Supply Chain Integration

Abstract

The aim of the study is to find out and improve the strength of supply chain integration thorough testing the effect of antecedents on Supply Chain Integration (SCI). SCI is a key element for improving supply chain performance and competitiveness. The population of the study is manufacturing concerns and data were collected from the managers. The study investigates the hypotheses that internal communication, leader support and employee satisfaction have a positive and significant effect on internal integration but the conflict negatively influences the internal integration. Internal integration subsequently influences external integration. Secondly, the direct impact of internal communication and employee satisfaction on external integration is also tested. The finding shows, all the hypotheses are accepted except one. As well as managerial implications are concerned, managers should equally focus on employee satisfaction and internal communication to have better external integration.

Enhancing SMEs Performance through Supply Chain Collaboration and moderation of Supply Chain Technology Implementation

“…Transparent communication required a long-term supply chain partnership (Cao & Mei, 2007;Imtiaz & Pervaiz, 2020). Communication sources should be updated and monitored since different protocols appear in the hierarchical association between firms in SC (Lee, 2001).…”