The Effect of Job Environment and Job Involvement on Organizational Commitment for Tour Guides

Park, Junsoo; Kim, Seewon; Yang, Sungyoun

doi:10.18604/tmro.2020.24.7.36

Cited by 2 publications

(2 citation statements)

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“…Moreover, previous studies [75,76] reported that job stress has negative effects on job commitment, supporting the findings of our study. In contrast, Park [77] reported that job stress amongst employees of tourism companies increased their tension, thereby elevating individual commitment. Thus, it appears that a reasonable amount of stress may help job commitment.…”

Section: The Relationship Between Job Stress and Job Commitmentmentioning

confidence: 95%

The Effect of Food Sustainability and the Food Safety Climate on the Job Stress, Job Satisfaction and Job Commitment of Kitchen Staff

Min¹,

Hong²

2021

Sustainability

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Background: The food safety climate within an organization represents the job environment that affects the safe management of food and reveals the characteristics of employees. This study aimed to help establish a food safety climate in hotel kitchens that would reduce job stress and increase job satisfaction and employee engagement. Methods: This study was conducted with 570 chefs in 12 five-star hotels in South Korea using a questionnaire-based survey. A total of 570 questionnaires were distributed; 504 usable responses were used in the empirical analysis. Results: The results of this study are summarized as follows. First, among the food safety climate factors perceived by hotel chefs, leadership, resources and communication affect job stress. Second, all five factors of the food safety climate affect the job satisfaction of hotel chefs. Among these factors, leadership, responsibility and communication have positive effects on job satisfaction, while risk awareness and resources have negative effects. Third, the leadership and resources of the food safety climate have positive effects on job commitment. (4) Conclusions: This study has useful recommendations for the service industry, especially the hotel industry, for better human resource management, emphasizing food sustainability in kitchen staff job performance enhancement.

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Section: The Relationship Between Job Stress and Job Commitmentmentioning

confidence: 95%

The Effect of Food Sustainability and the Food Safety Climate on the Job Stress, Job Satisfaction and Job Commitment of Kitchen Staff

Min¹,

Hong²

2021

Sustainability

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“…Park conducted a study on 322 flight attendants of K Airlines in Korea and found that the greater the team member's job satisfaction, the higher the team's overall job performance [66]. Therefore, to improve team performance, it is imperative to identify the individual tendencies of flight attendant team members, form appropriate teams accordingly, and assign suitable tasks.…”

Section: Team Performancementioning

confidence: 99%

The Impact of Airline’s Smart Work System on Job Performance of Cabin Crew

Jung

Kim

Hyun

2022

IJERPH

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Extant studies in medical and educational fields have demonstrated that employees’ device use (smartphones, tablet PCs, etc.) can enhance job performance. Correspondingly, global airline companies have made substantial investments to enhance passenger services. An earlier study examined the impact of flight attendants’ technology usage on job satisfaction by investigating the causal relationship between the benefits of tablet PC use, job performance, and its consequences. Based on the literature review, four advantages of technology use were derived: (1) efficiency, (2) convenience, (3) service effectiveness, and (4) pride. Additionally, three consequences of job satisfaction were derived: (1) team performance, (2) organizational commitment, and (3) turnover intention. Empirical data were collected from 208 flight attendants working for a South Korean airline, which provided tablet PCs for its employees. Data analysis revealed that work efficiency, convenience, and pride had a significant and positive impact on job satisfaction. However, flight preparation did not show a similar impact. This study is the first to investigate the benefits of using technology in the airline industry. Furthermore, it examined the convergence of airline management and information technology. The findings provide managerial implications for airline companies that are considering providing tablet PCs to flight attendants.

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The Effect of Job Environment and Job Involvement on Organizational Commitment for Tour Guides

Cited by 2 publications

References 0 publications

The Effect of Food Sustainability and the Food Safety Climate on the Job Stress, Job Satisfaction and Job Commitment of Kitchen Staff

The Effect of Food Sustainability and the Food Safety Climate on the Job Stress, Job Satisfaction and Job Commitment of Kitchen Staff

The Impact of Airline’s Smart Work System on Job Performance of Cabin Crew

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